Service Manager - Temple, United States - Total Comfort Group

Total Comfort Group
Total Comfort Group
Verified Company
Temple, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers' needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform.

  • Oversight of all selfperformed work from your branch, including, but not limited to:
  • HVAC, Electric, Plumbing, and General Services.
  • Temp HVAC equipment rentals.
  • Assisting with surveying and quoting projects.
  • Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.
  • Assist head office with addressing and rectifying any client issues in your area.
  • Work with Corporate Recruiters on hiring as needed.
  • Assist with building vendor database for subcontractors.
  • Work with HR on technician absences to ensure they are recorded in the system properly.
  • Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys
  • Manage branch vehicles for:
- o Safe operation.
- o Maintenance.
- o Updated paperwork.
- o Truck Stock.
- o Company Tools.
- o Perform disciplinary actions up to, and including, working with HR on employee terminations.
- o Handle overflow service calls and assist with installs as needed based on branch workload.

  • Manage all aspects of selfperformed jobs which include but are not limited to:
o Dispatching for projects.
- o Dispatching for service calls.
- o Watching labor hours and costs.
- o Controlling unapplied labor.
- o Keep unapplied labor to 5% or less.
- o Make sure actual hours are equal to, or less then, quoted hours.

  • 5+ years of HVAC field experience.
  • Previous experience in service management roles.
  • Universal EPA certification.
  • Valid driver's license.
  • Knowledge with advance principles of air conditioning, refrigeration, and heating.
  • Excellent written, verbal, and interpersonal skills.
  • Basic computer skills for cell phone communication and documentation.
Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.
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