Patient Access Coordinator I - Marlton, United States - ABHS

ABHS Marlton, United States

4 days ago

Description

Job Description

Job Title

Patient Access Coordinator

Direct Supervisor

Patient Access Supervisor

Job Class

Non-Exempt

Job Purpose Summary

The Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients, families, and treatment providers, while facilitating and evaluating the clinical, medical, and financial requirements of the admissions process. Our goal is to always be a little kinder and a little quicker than our competitors – which translates into a positive client experience.

Accountability Chart Areas

Varies based on assignment: Scheduling, Inbound, Outbound or Existing Patient Calls

Responsibilities

Handle all calls using a professional and courteous manner.
Complete over-the-phone assessments according to screening criteria.
Conduct verification of benefits.
Ability to speak intelligibly and accurately about our program and services offered.
Coordinate and schedule new intake dates and times.
Work well on a team and maintain a high level of organization.
Complete all necessary documentation in a timely manner to keep electronic records up to date.
Follow up with all non-converted admissions.
Assist in coordinating a referral process.
Conduct Admissions process.
Meet KPI requirements as directed.
Other assignments as directed.
Assist with other tasks if an employee is out or on leave.

KPIs

To be provided by supervisor. May be amended from time to time based on business needs.

Required Education

Recommended education: High School Diploma or equivalent

Required Licenses or Certifications

☐CPR ☐First-Aid

Other: None

Required Experience

At least 1 year customer service experience. Prior call center experience a plus.

Proper Knowledge & Skills

Strong Written and Verbal Communication Skills
Empathy
Highly organized
Able to prioritize
Strong Work Ethic
Initiative
Patience
Positivity
Adaptability

Core Competencies

Communication
Customer Service Oriented
Dependable & Accountable
Innovative
Integrity
Quality (accuracy)
Safety Oriented
Self-Development
Team Player

Position Specific Competencies

Clear and effective communication.
Ability to multi-task.
Experience in Excel, Outlook, & Word.
Excellent planning and logistic skills.
Work collaboratively with multiple departments.
Detail-oriented, organized, and resourceful.
Ability to shift priorities to meet departmental needs.
Ability to plan and utilize time and resources effectively
Professional in appearance and manner

Physical Requirements

Close eye work (computers, typing, reading, writing)
Must be able to remain in a stationary position for duration of shift
Constantly operates a computer and other office productivity machinery
The person in this position frequently communicates with clients who have inquiries about our services and makes appointments, referrals. Must be able to exchange accurate information in these situations.

Environmental Factors

Communicable diseases
Hot/cold temperatures
Environmental conditions may vary

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

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