Clinical Services Supervisor - Guadalupe, United States - Community Health Centers of the Central Coast

Community Health Centers of the Central Coast

Verified Company

Guadalupe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Clinical Services Supervisor (LVN)

Department:
Medical

Reports To:
Health Center Manager

FLSA Status:
Exempt

Wage Range that the Company Expects to Pay: $2, $3,403.42 bi-weekly

SUMMARY

Under the direct supervision of the Health Center Manager and in-direct clinical supervision of Nursing Administration, the Clinical Services Supervisor (CSS) shall perform licensed nursing duties under scope of practice, oversee back office clinical competency and performance, maintain and operate medical and laboratory equipment, assist in the treatment and care of patients, including performing physically demanding assignments.

The CSS will collaborate with the Health Center Manager to manage the clinic's productivity goals while maintaining high patient satisfaction, efficient, and quality care.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves.

Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team.

The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.

Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses. Utilize Evidence Based Practice guidelines to assist with disease management.

Prioritizes the management of patient flow in the clinic by ensuring patients are roomed and cared for in a timely manner.

Participates in rooming patients, vital signs, and patient treatment as directed by provider and within LVN scope of practice.

Performs, observes, and records symptoms and progress of the patient and reports findings to the provider. LVN does not make independent medical decisions.

Provides administration of medications and immunizations as directed by provider and within LVN scope of practice.

Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals.

Educates patients/families, creates a pre-visit checklist and participates or directs team huddles. Assists with patient/client follow up appointments within the recommended time frames.

Documents all care coordination activities in the medical record.

Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by health care providers.

Maintains and operates medical and laboratory equipment as necessary. May need to assist provider during treatment, examination, and/or testing of patients.

Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the corporation.

Performs clinic audits and maintenance of laboratory and medication management for a multitude of state or federal regulatory compliance.

Attends and participates in staff meetings and ongoing nursing review meetings.

Assists internal or external consumers with any problems they may have with excellent customer service.

Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards.

Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Demonstrates cultural sensitivity and competence with patients.

Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity.

Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES
There are indirect clinical supervisory responsibilities with this position.

The CSS will be responsible for the clinical supervision of back office staff such as medical assistants under the authorization and supervision of a licensed Physician, Podiatrist, Physician Assistant or Nurse Practitioner.

With the collaboration of the Health Center Manager, the CSS will oversee the Medical Assistant clinical