- Analyzing, forecasting, planning and managing the supply chain for domestic customers.
- Plan and manage production schedules and inventory levels for domestic customers. This also requires monitoring inventory levels and adjusting production plan.
- Participate in cross functional team launches of new products and customers to ensure process compliance and customer satisfaction.
- Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customer issues. Use this information to improve tools and processes with management and IT to increase customer satisfaction.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintaining and building relationships with other internal departments, outside suppliers and client base to improve business performance.
- Build customer accounts file knowledge and understand each account's business and process.
- Manage all activities associated with assigned customers such as key management contacts, customer feedback, contractual agreements and payment processing/collections.
- Coordinate the creation and/or preparation of internal/external reports which involves gathering, analyzing, calculating, compiling and summarizing data and information from all departments and business units.
- Creates and/or prepares Customer Sales Orders and Vendor Purchase Orders as they come in from customers.
- Monitors orders by verifying and investigating problems with purchase orders and calling appropriate parties.
- Keeps customers informed by confirming and clarifying complex orders; noting shipping or back-order delays.
- Investigating concerns with issuance of credit or payment.
- Maintains historical information on purchases from vendors and customer orders by filing orders and related documents.
- Maintains operations by following policies and procedures; reporting changes as needed.
- Answers complicated customer requests or inquiries concerning services, products, billing, etc.
- Processes corrections to customer accounts.
- Receives by email, fax, or phone inquiries from customers and vendors requiring research and reporting.
- Develops and maintains a knowledge and understanding of East West products and services
- May provide leadership, peer evaluation, assist with training, and guidance to others.
- Education: Graduation from an accredited four-year college or University with major course work in Business, Marketing, or in a field related to the job.
- Experience: 1-3 years experience in an inventory management or supply chain-based role.
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Customer Account Analyst - Atlanta, United States - East West
Description
Description
Calling all creatives, solvers, analysts, planners, doers, and visionaries
East West is looking to add a talented and enthusiastic Customer Account Analyst to our Teams. East West's vision is to make the world a better place - cleaner, safer, healthier, and smarter. Come join a team with a strong, collaborative culture and help us bring that vision to life.
JOB SUMMARY:
The Customer Account Analyst is responsible for providing outstanding customer support and proactive problem solving to advance sales and ensure satisfied customers.
ROLE & RESPONSIBILITIES:
Duties, Functions and Responsibilities:
Responsibilities - Supervisor and/or Leadership Exercised:
Summary
Estimated % of Total Time
Supply Chain
25%
Customer Issue Resolution & Solution Development
20%
Cross-Functional Collaboration & NP Launches
10%
Relationship Building
20
Administrative Task
20%
Culture
5%
Qualifications
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Travel Requirements:
None
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
PREFERRED QUALIFICATIONS:
Education, Experience, Knowledge & Skills:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
