Associate Governmental Program Analyst - Sacramento County, CA, United States - Department of Consumer Affairs

Department of Consumer Affairs

Verified Company

Sacramento County, CA, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Speech-Language Pathology & Audiology & Hearing Aid Dispensers Board (Board) has a diverse, hard-working, team-oriented group of employees whose primary focus is the licensing and regulation of three professions: speech-language pathologists, audiologists, and hearing aid dispensers.

Under the direction of the Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) is responsible for conducting independent investigations of consumer complaints and for the coordination of the enforcement programs policies and procedures.

Duties include, but are not limited to, the following:

Investigation of Consumer Complaints against Board Licensees
Working with the Office of the Attorney General, Department of Consumer Affairs Division of Investigation, Enforcement Subject Matter Experts, and witnesses to complete investigations and take administrative action necessary, and
Reviewing and recommending changes to the Board's statutory and regulatory provisions to improve the Boards enforcement program.

The position requires the ability to interpret applicable laws, regulations and policies.

Incumbent must possess good interpersonal communications skills, use good judgment in decision-making, exercise flexibility in problem identification and resolution, and manage time and resources effectively.

The incumbent must also be able to accurately assign priorities to multiple projects at any given time and be flexible regarding interruptions and changes in priorities relative to workload.

Confidentiality and discretion are required due to the nature and sensitivity of the documents handled. Regular attendance and punctuality are an essential part of this job.

Please find additional information about the specific job duties in the Duty Statement.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.

Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

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Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the
Duty Statement.

Working Conditions

The incumbent works 40 hours per week in an office setting, with both natural and artificial light and temperature control.

Daily access to and use of a personal computer and Teams telephone is essential. Sitting and standing requirements are consistent with office work. Position requires some weekend and evening work, as well as overtime during peak licensing season. Telework is not an option for this position.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC430697

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Position #(s):

XXX
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Working Title:

Enforcement Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5, $7,114.00 A

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# of Positions:

Multiple

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Work Location:

Sacramento County

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Telework:

Hybrid

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Job Type:

Permanent, Full Time

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Facility:

SLPHAD
Department Information
The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board (Board) protects the people of California by promoting standards and enforcing the laws and regulations that ensure the qualifications and competence of providers of speechlanguage pathology, audiology and hearing aid dispensing services. The Board's vision is that every person in the state of California has access to communication, diagnosis, treatment and related services of the highest quality.
The Board regulates the practices of speechlanguage pathology, audiology, and hearing aid dispensing in California by licensing those who meet minimum standards of competency. Among its many functions, the Board promulgates laws and regulations; issues, renews, suspends, and revokes licenses; and imposes disciplinary sanctions, when necessary.
The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers su