Food Runner - Waco, United States - Oak View Group

Description

Overview:

A Food Runner is a crucial member of the restaurant or catering team responsible for ensuring the smooth and efficient delivery of food from the kitchen to the customers' tables. The primary role of a Food Runner is to facilitate effective communication between the kitchen staff and the serving staff, contributing to a positive dining experience for patrons.

• Transport dishes from the kitchen to the appropriate tables in a timely and organized manner, ensuring that orders are accurately delivered.
• Collaborate with kitchen and serving staff to maintain clear communication about order statuses, special requests, and any other relevant information.
• Coordinate with the kitchen team to ensure that all components of a meal are ready for delivery simultaneously, maintaining the overall flow of service.
• Inspect dishes for accuracy, presentation, and overall quality before delivering them to customers. Report any discrepancies or issues to the appropriate personnel.
• Provide excellent customer service by being attentive to customers' needs, answering questions, and addressing concerns in a professional and friendly manner.
• Assist in clearing empty plates and utensils from tables, resetting them for new diners, and maintaining overall cleanliness in the dining area.
• Collaborate with servers, chefs, and other restaurant staff to create a positive and efficient work environment.
• Familiarize yourself with the menu to accurately describe dishes and assist customers with inquiries.

• Ability to stand, walk, and carry trays for extended periods.
• Clear communication with both kitchen and serving staff, as well as customers.
• Efficient in managing multiple tasks and orders simultaneously.
• Ensure accuracy in food orders and quality control.
• Friendly and approachable demeanor when interacting with customers.
• Ability to work collaboratively with a diverse team in a fast-paced environment.
• Flexibility to handle unexpected situations and changes in priorities.
• High school diploma or equivalent preferred
• Three or more months experience in food service industry preferred
• Ability to work in a team-oriented, fast-paced, event-driven environment.