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Account Manager - Westborough, United States - Securitas Security Services USA, Inc.
Description
Role Description:
Under the direction of the District Manager, the Account Manager acts as liaison between Client, site Personnel and the District Manager to ensure day-to-day compliance with the requirements of the security service contract.
The Account Manager maintains operational control of security services provided to the Client, ensuring compliance with all Securitas Security standard of cost control, profitability and quality performance.
Under the supervision of the District Manager, the Account Manager will assist in the selection, training, supervision, and otherwise direct and develop all security service employees assigned to the client account.
Primary Duties:
Develop and maintain good client and company relations through frequent in person, phone, and virtual communication with the client representative, Securitas management, and assigned security officers.
Ensure that all work schedules for regular and special assignments provide service in the most effective and efficient manner possible.
Ensure that trained and qualified security personnel properly staff all posts.
Monitor on-the-job and in service training for of all assigned security personnel.
Receive and keep track of feedback from security supervisor personnel to plan for corrective action and counseling if necessary.
Ensure that all security personnel are aware of and can perform their duties in full compliance with SOP, client policies, and regulations.
Provide follow up support to supervisory security staff after modifications are enacted to ensure compliance with Securitas and client regulation.
Work with District Management Staff in the development and implementation of sound employee relations, development, and retention programs for the security staff.
Counsel, advise, motivate, and when necessary, discipline personnel assigned to the account in accordance with Human Resources policy and procedures.
Provide support to supervisory staff when providing counseling to security staff, and communicate Securitas and client expectation in accordance with policies and procedures.
Effectively and efficiently communicate concerns, escalations, and corrective actions regarding disciplinary situations with the security staff with District Management and Human Resources.
Schedule standard hours of coverage at least two weeks in advance; and ensure that both the working and master schedule are prominently posted for security personnel's review.
Conduct periodic checks and inspections of assigned security personnel to ensure compliance with Securitas and client standards.
Supervise the enforcement of client and Securitas rules and regulations regarding the general public, other employees of the facility, and other contractors.
Maintain, control, and log all assigned equipment and keys as outlined by corporate procedure.
Secondary Duties:
With the assistance of branch management, conduct and coordinate regular evaluation of account operation. Conduct regular surveys of client satisfaction with account security services. Facilitate the security staff to participate n continuous quality improvements.
Attend weekly meetings with Branch Management staff to review operational highlights, finical matters, and to submit required reports.
Schedule and conduct frequent meeting with the Client representative to review operational activities and concerns. Escalate concerns if needed with Branch Management staff and Human Resources.
Inquire into and supervise security investigation as directed by the client, in accordance with site and Human Resources policy.
Conduct periodic inspections and surveys to ensure compliance with security and safety requirements.
Ensure that the SOP Manual for the facility is maintained and regularly reviewed and updated.
Monitor and facilitate employee compliance of uniform regulation with security supervisory staff support.
Maintain an adequate inventory and supply of all forms, etc. necessary for operational administration.
Ensure timely escalate of all serious incidents as outlined in corporate policy.
Assume other duties as required by the Client Representative or District Manager.
In conjunction with District Management and Human Resources report, investigate, and monitor all employee worker's compensation claims.
As directed, assist the District Manager and Human Resource Management with any internal investigations.
Knowledge Base:
Knowledge of how to supervise and manage the performance of direct service level workers, demonstrating a high level of leadership skills.
Knowledge of scheduling organization.
Knowledge of how to conduct employment interviews in accordance with Federal, State, local laws and regulations.
Ability to conduct on monitor on the-job training.
Knowledge of Securitas scheduling and payroll procedures.
Knowledge of Securitas Human Resources policies and procedures.
Knowledge of company history, structure, polices, and procedures.
Organizational ability, time management skills.
Knowledge of methods and practices of industrial security.
Knowledge of security system, intermediate to advanced computer skills, and willingness to adapt to new technological advances in the field.
Qualifications:
Must be 18 years of age or older
Ability to communicate fluently in English, both written and verbal
Willingness to complete a second interview process
Bachelor's degree in a related field with demonstrated supervisor skills or
Associated degree in related field with demonstrated supervisory skills or
High school Degree, GEH, or equivalency with 4-5 years of experience in the security field, at least two in a supervisory capacity.
#SCMARI
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
If you live by these values, we're looking for you to join the Securitas team.About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables.
We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't.
Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
