Customer Operations Support Coordinator - Houston, United States - Ezee Fiber

Ezee Fiber
Ezee Fiber
Verified Company
Houston, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Customer Operations Support Coordinator

Ezee Fiber Company Overview:
Established in 2021, Ezee Fiber is an emerging fiber telecommunications enterprise based in Houston.

Our focus is on delivering multi-gig internet services that are both affordable and reliable to a diverse clientele including residential, commercial, and governmental sectors.

Our services are provided via a state-of-the-art, fully fiber-optic network. At the core of Ezee Fiber's ethos are superior customer service, ultra-fast internet speeds, and clear, transparent pricing policies.

We pride ourselves on operating a high-grade network across Texas, supported by local teams dedicated to the communities they serve.


Primary Duties

  • Assist in every aspect of customer operations channels.
  • Efficiently manage schedules, meetings, and appointment planning.
  • Supervise the administrative operations within the department.
  • Undertake minor project management and compile reports.
  • Conduct data entry tasks to maintain uptodate reports.
  • Engage actively with customers, addressing their needs and inquiries.
  • Monitor and manage company assets and resources.
  • Handle the organization and management of assets and materials.
  • Assist with the monitoring and delivery of performance KPI's.
  • Assist with deck building and meeting agendas.
  • Demonstrated ability to direct office activities and adhere to company policies.
  • Skilled in providing support to clerical and support staff, especially in complex or sensitive tasks.
  • Responsible for maintaining an organized inventory of office supplies.
  • Competent in managing records, documentation, and sensitive files such as employee records.
  • Ready to undertake additional responsibilities as needed.

Essential Skills and Abilities

  • Exceptional verbal and written communication capabilities.
  • Strong organizational skills with keen attention to detail.
  • Proven time management skills and an ability to meet tight deadlines.
  • Effective supervisory and leadership qualities.
  • Aptitude for prioritizing tasks and delegating when necessary.
  • Ability to thrive in a fastpaced and occasionally stressful environment.
  • Basic knowledge of standard business equipment operations.
  • Proficiency in Microsoft Office Suite or equivalent software.

Educational and Experience Requirements

  • Minimum of a high school diploma or equivalent;
  • Bachelor's degree in Business administration or a related field is preferred.
  • At least three years of experience in administrative and clerical roles.

Physical Requirements

  • Ability to work for extended periods at a desk and on a computer.
  • Must be capable of lifting items weighing up to 15 pounds occasionally.
  • Flexibility to work overtime, nights, and weekends as required.
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