Client Lifecycle Manager - Greater Phoenix Area

Job Description · Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT's value in delivering reven ...

Job description

Job Description

Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT's value in delivering revenue, services, and organizational enablement for the enterprise.

Role Summary:
The Client Lifecycle Manager helps brightfin achieve ambitious revenue goals with a focus on net revenue retention and customer outcomes. You will be accountable for the total commercial success of our existing customers, which consists of establishing strong relationships with client partners, renewing, minimizing churn, and identifying customer growth and expansion opportunities.

The Client Lifecycle Manager at brightfin supports, with the help of the Delivery Sr. Manager, the ongoing senior level strategic relationship with our customer's key stakeholders. You will collaborate to ensure brightfin's solution value to the customer is well documented and acknowledged by our customers senior leadership; while serving as a customer advocate internally within brightfin. In addition, you will partner with our Delivery Team, Marketing, Product, and Finance teams to streamline revenue health strategies and communication processes.

The ideal candidate has a passion for achieving positive outcomes through actionable, data-driven insights, excels at balancing strategic planning with execution, and is very comfortable digging into details. We're looking for a self-motivated, driven, fast-paced, curious, scrupulous, resilient professional with strong analytical skills who works well in a team environment.

Role Responsibilities:

• Build relationships with clients using a consultative approach to drive value and become a trusted extension of their team.
• Strategize with clients to identify business objectives and align to brightfin capabilities.
• Position yourself as a strategic partner to key stakeholders and champions within-named accounts.
• Effectively manage total revenue & commercial health of our existing
• Proactively diagnose and mitigate churn risk clearly and drive resolution strategies, advising sales leadership on ideal resolutions.
• Maintain an active pipeline of forecasted renewals and expansions to meet total revenue
• Drive consensus across multiple stakeholders (internal and external) to achieve business
• Partner with your Solution Architect, our Delivery Team and leverage product expertise to solution for a customer's pain points.
• 10-15% travel

Qualifications:

• 5+ year in the IT Financial Management, Telecom, Mobility or Cloud market domain
• 5+ years' experience solving complex problems, often outside of your direct
• 5+ years of experience working with stakeholders with companies exceeding $50M
• 3+ years of experience in contract renewals and negotiations
• 3+ years of working within sales teams.
• Excellent account management
• Ability to lead complex negotiations with multiple, cross-functional customer
• Deep understanding of Customer Success
• A consultative and solutions-based approach to problem-solving and ability to manage customer
• Strong understanding of IT Financial Management or Mobile and Fixed telecom expense management principles.
• Comfortable leading presentations and driving best practice conversations.
• Self-motivated and the ability to thrive in an environment with minimal direction.
• Ability to identify and communicate true value delivery.
• Understanding of ITFM or TEM architecture.
• Service Now Experience a plus

Compensation & Benefits:

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: OTE $110,000 - $135,000

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.

Location: US Remote

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin's Information Security and Privacy policies and procedures.