911 Dispatcher - Fowler, United States - Benton County Communications Center
Benton County Communications Center
Fowler, United States
Verified Company
3 weeks ago
Description
Minimum Qualifications
- Applicant must possess a High School Diploma or GED
- Pass a background check with no felony convictions or pending charges
- Obtain and maintain required certifications
- CPR, T-CPR, IDACS, EMD, LED, AND FED
- Must be willing to work nights, weekends, and holidays. Mandatory attendance may be required for coverage during community and natural disasters
TYPICAL DUTIES
- Receives all incoming telephone calls for emergency law enforcement, fire, and EMS services in Benton County
- Receives incoming nonemergency calls and routes to the proper authority or provides caller with requested information
- Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
- Maintains communications with all law enforcement and other emergency units operating within the boundaries of Benton County
- Operate the IDACS/NCIC computer system
Knowledge, Skillls, Abilities, & Other
- Extensive knowledge of county geography
- Knowledge of telephone answering techniques, radio dispatching policies and procedures
- Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
- Ability to communicate verbally in a distinct, clear, concise, and controlled manner in a wide variety of circumstances with good diction in a wellmodulated voice
- Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy
- Ability to react quickly and calmly in a variety of life threatening and emergency situations
- Ability to sit for long periods of time
- Ability to work any shift
- Ability to handle irate and hysterical callers in a calm, courteous, and professional manner
- Ability to work under stress and to exercise discretion and independent judgement in a variety of situations
SCHEDULE
- Hours are 6p6a EST
Pay:
$18.92 per hour
Expected hours:
per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Onthejob training
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- Holidays
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (required)
Experience:
- Typing: 1 year (preferred)
License/Certification:
- Driver's License (required)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Ability to Commute:
- Fowler, IN required)
Work Location:
In person