Client Relationship Specialist - Tempe, United States - Morgan Stanley

Morgan Stanley

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Client Relationship Specialist

Job Number:
3252120

POSTING DATE:
May 6, 2024

PRIMARY LOCATION:
Americas-United States of America-Arizona-Tempe

EDUCATION LEVEL:
Bachelor's Degree

JOB:
Wealth Management

EMPLOYMENT TYPE:
Full Time

JOB LEVEL:
Associate

DESCRIPTION

Institutional Infrastructure Solutions (IIS) is a new business unit that provides world-class service to Morgan Stanley's institutional clients including Multi-Family Offices and the Graystone business.

IIS supports clients in partnership with Morgan Stanley's Fund Services infrastructure, an outsourced Wealth Management OCIO, the client's MS Financial Advisor, and WM Operations.

IIS specifically supports all client service model execution processes including Client Onboarding and Maintenance, Money Movement, Asset Aggregation and Accounting, Billing, and Client/IO Reporting.

The Client Relationship Specialist will provide world-class customer service to our institutional client base.

The Client Relationship Specialist enhances the client experience by providing exceptional client service to each client, supporting Branch functions as needed, and assisting in safeguarding client assets.

The Client Relationship Specialist is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Investment Officers, Morgan Stanley Fund Services, outside Custodians, Funds, and clients.

In order to perform daily business activities, the Client Relationship Specialist is required to have active Series 7 and 66 (or 63 and 65) Licenses.

Role Responsibilities

Maintain existing institutional client relationships by providing world class service through the support and suggestion of firm services, processing and escalation of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
Build expertise in specific outside Custodians in order to support onboarding, queries, and other client requests
Ability to provide a flexible delivery of client procedures for bespoke MFO client needs
Onboard new institutional clients, which includes understanding their complex entity structure, facilitation of contract creation and signatures, and managing multiple parties during the onboard process including Morgan Stanley Wealth Management and Fund Services, Alternative Investments, 3rd Party Custodians, and Family Office needs
Support noninvestment related services including expense management and reporting as well as proper handling of client referral situations to other areas of the Firm (ex: wealth education, philanthropic and estate planning strategies, and executive administrative services)
Project manage activities with Fund Services partner
Engages in strategic planning with other team members on client matters
Focuses strategically on client facing procedures
Actively engage in available training and education programs to maintain current status on policies, procedures and risk awareness
Process documentation related to alternative investments (capital calls, sub docs, etc.) and liaise with fund managers and custodians
Regularly seek opportunities to use firm resources for peer sharing and collaborating with Investment Officers and Financial Advisors
Work across multiple lines of business and operation departments to resolve client issues

QUALIFICATIONS

Qualifications:

College degree preferred
3 or more years of industry experience preferred
Active Series 7, 63 and 65 (or Series 7 and 66) required
Additional product licenses may be required
Experience with multifamily offices and institutions required
Experience supporting clients with multiple custodians required
Experience with clients with meaningful allocation to alternative investments a plus

Knowledge/Skills:

Detail oriented with superior organizational skills and ability to prioritize tasks
Exceptional writing, interpersonal and client service skills
Team player with the ability to collaborate with others
Strong industry, product and branch procedures knowledge
Experience working with multiple third party custodians for one client
Experience with portfolio accounting processes
Knowledge of applicable compliance rules and regulations and firm policies
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Strong analytical skills and the ability to interpret complex data
Selfmotivated / selfstarter with excellent work ethic
Ability to work in a fastpaced, evolving environment
Demonstrate leadership skills

Expected base pay rates for the role will be between $57,000 and $110,000 per year at the commencement of employment.

However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incenti