Group Sales Assistant - New York, United States - Disney Theatrical Group

Description

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity. Stories shape how we see ourselves and everyone around us.

As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.

If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.

Disney Theatrical Group (DTG) is in search of a Full-Time (PH) Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department.

This position reports directly to the Manager, Group Sales and is a Project Hire.

The Group Sales Assistant (GSA) will focus on tasks related to group sales booking process and booking requests.

This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly.

RESPONSIBILITIES:

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Process Ticket Orders and Drive Operation Efficiency

• Process all aspects of group ticket requests including invoicing, payments, and ticket shipping for Disney's Theatrical Productions in New York City.
• Review box office requests to ensure all orders are up to date.
• Actively reach out to guests whose payments are overdue.
• Submit SAP payment requests for vendors and clients.
• Provide support for sales events and inperson client needs.

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Sales and Lead Management:

• Answer inbound calls from the Group Sales 1-800 phone line.
• Respond to online lead requests and track requests through a lead life cycle.
• Support Group Sales Manager with client outreach to maintain partner relationships.

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Be Passionate for Efficiency, Collaboration and Communication:

• Work with the Manager of Group Sales to review/plan weekly tasks.
• Be an advocate for improving sales processes.
• Maintain customer records by logging and keeping correct and precise information in CRM/order databases.
• Establish clear communication with team members and various box office teams for fulfillment of ticket orders.

Qualifications:

• Must enjoy talking to guests on the phone.
• Exhibit superb relationship building.
• Ability to work outside of normal business hours as needed.
• Strong written, verbal, interpersonal and problemsolving communication skills.
• Demonstrate high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values.
• Passion for interacting with and providing an inclusive, highquality experience for all guests.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Preferred Qualifications:

• A proactive selfstarting approach and an eagerness to learn.
• Experience in customer service and/or the live entertainment industry.
• Knowledge of the Broadway industry and a passion for The Walt Disney Company.