Housekeeping Manager - Williamsburg, United States - Holiday Inn and Suites Gateway
3 weeks ago
Description
Housekeeping Manager
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Job Summary:
To supervise the cleanliness and appearance of all guest rooms and public areas, in addition to overseeing the personnel in that department.
Ensure that all personnel are performing their job duties up to the standards of HMP Properties.Responsible for all housekeeping problems, supplies, linen, equipment, relaying work orders to the Maintenance staff and any other duties as assigned or required.
:Overview of Duties and Responsibilities
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1. Create the assignments for the housekeepers and create the plan for the day for all staff in that department.
2. Supervise, monitor and follow up on duties of Room Inspectors, Room Attendants, Houseman, Laundry, and Night Houseman engaged in all types of the hotel cleaning operation while maintaining the company productivity standards.
3. Interview hire with the General Manager, train, schedule, and assign duties to all department personnel. Check the quality of work performed and make appropriate corrections and changes as necessary.
4. Handle guest complaints concerning housekeeping service or refer problem to Management if necessary.
5. Keep an inventory of departments uniforms and supplies, make requisitions when you need to replenish
6. Supervise the testing of any new products or chemicals for the Housekeeping department.
7. Communicate with the Maintenance department of any needed repairs.
8. Ensure that either you or the combination of you and a Room Inspector inspect all guest rooms in the hotel each day to ensure cleanliness standards are being met.
9. Help guests and employees in any way when called upon and perform it in a pleasant manner showing a willingness to help.
10. List, Itemize, store lost and found items whiling maintaining the company approved Lost and Found log.
11. Either you or a Room Inspector, or a combination of the two, check all vacant rooms for condition and possible occupancy, report any discrepancies to Management. This is required to be done everyday.
12. Supervise the condition of all storage areas, making sure they are kept in a clean, orderly fashion. Ensuring they are stocked with the necessary items.
13. Report and deliver valuable items found to Management as early as possible after finding them.
14. Adheres to all work rules, procedures and policies established by the company, including but not limited to those contained in the employee handbook
15. Coach and counsels employees to encourage positive behaviors and correct negative behaviors.
16. Conduct and document a monthly departmental meeting to review any new procedures and solicits input from all employees
17. Analyze and resolve work problems or assist employees to solve work-related problems.
18. Initiate or suggest plans to motivate employees to achieve work-related goals.
19. After service training, ensure staff continues to learn the importance of excellent service.
20. Perform monthly inventories
21. Ensure all procedures and standards are being carried out.
22. Wear proper uniform and nametag at all times.
23. Practices all safety standards
24. Completes all required administrative paperwork
25. Any other directive given by supervisor
26. Can lift up to 75 lbs.
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*
Housekeeping Manager
Position Directly Supervises
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1. Room Inspectors
2. Room Attendants
3. Houseman
4. Night Houseman
5. Laundry Attendant
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Responsible for
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All linens, blankets, room supplies, equipment, vacuums, washing machines, dryers, etc.
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Requirements
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Must have an extensive knowledge of hotel housekeeping and cleaning techniques. Must be detailed in room inspections. Must be teamwork oriented and able to maintain a staff.
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EDUCATION and/or
EXPERIENCE:
High school diploma at a minimum required and 3 or more years of hotel operations experienced preferred.
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LANGUAGE SKILLS:
Must have developed language skills to the point to be able to
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- Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.**:
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
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Ability to speak effectively in English to customers and employees.
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REASONING ABILITY:
Must have developed reasoning abilities to the point to be able to
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- Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.**:
Read and interpret business records and statistical reports.
***COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 3
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