Call Center Clinical Supervisor - Boston, United States - NORTH SUFFOLK COMMUNITY SERVICES INC

NORTH SUFFOLK COMMUNITY SERVICES INC
NORTH SUFFOLK COMMUNITY SERVICES INC
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

North Suffolk's Community Behavioral Health Center (CBHC) - Emergency Services Program is looking for a Call Center Clinical Supervisor to join our team The Call Center Clinical Supervisor is responsible for coordinating the clinical and administrative aspects for the Mobile Crisis Intervention Call Center.


What you'll do:


  • Hire, direct, schedule, train, discipline and discharge employees.
  • Adjust employee grievances and evaluate/appraise employee performance.
  • Make recommendation on the retention of employees.
  • Provide team leadership while supervising clinical and administrative call center staff.
  • Provide input in development and allocation of program resources as well as in the planning, redesign and development of a program in collaboration with appropriate clinical and administrative personnel.
  • Provide oncall coverage as needed (Admin on Call).
  • Assist in monitoring productivity, caseloads and billable hour level of clinicians and other staff.
  • Aid in creating and implementing workflows, policies, and procedures for the call center.
  • Participate in internal and external meetings as needed.

What you'll need:

-
Education/Skills:


  • Master's degree in Social Work, Mental Health Counseling, Psychology or Nursing.
  • LICSW/LMHC required.
-
Experience:


  • Supervisory/Administrative experience preferred.
  • 35 years experience in Emergency services required.
  • Must have access to a car and possess a valid driver's license.

Competitive & Comprehensive Benefits:


  • Paid Time Off
  • Two weeks' Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the PSLF program
  • North Suffolk qualifies as an H1B Cap-Exempt employer (for eligible positions)
  • North Suffolk offers visa and permanent resident card support to active employees
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities
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