Field Service Technician - Austin, United States - DyeMansion GmbH

Description

OUR BENEFITS:

• 401(k)
• Medical, Vision & Dental Insurance
• HSA
• Short-Term Disability Plan
• Paid Maternity & Paternity Leave
• Paid Time Off
• 14 Paid Holidays

AREAS OF RESPONSIBILITY:

• You maintain, install and repair our 3Dfinishing systems for our customers, partners and at DyeMansion facilities and exhibitions.
• You support us onsite in troubleshooting our machines, problem analysis and remote maintenance on the phone.
• Furthermore, you provide technical training onsite and remote to DyeMansion customers and partners (resellers/distributors) in order to enable these groups to perform technical services and troubleshooting for DyeMansion products as well as handling and operating the machines.
• In order to continuously improve our systems, you work closely with the service and development team in Germany. To assure an outstanding customer experience and customer care you work closely with the sales team.
• You perform required reporting and documentation on service cases, KPIs and service situations in DyeMansion management systems and according to DyeMansion standards.
• Finaly, you support required documentation knowledge sharing and performing your travel planning and organization.

REQUIREMENTS:

• You have completed vocational training as an electrical engineer or similar.
• Additionally, you have at least three years of work experience.
• You have manual skills and a technical understanding.
• You have a high willingness to travel and a fluent command of English.
• Your high communication skills and reliability characterizes you.
• You like to take responsibility.
• You have a driving license in order to be able to travel to nearby service stations.
• You are a US citizen.

WHAT YOU GET:

With us, you will immerse yourself in the world of 3D printing and have the opportunity to actively shape a dynamic company in a fast-growing market.

You can expect versatile work in an international and innovative environment.
At DyeMansion, we always act as a team and enjoy an open-minded and humorous atmosphere.

You will have the opportunity to work in a great family-like team in Austin and also have international cooperation with our teams in the headquarters in Germany.

Onboarding includes, for example, a trip to our headquarters in Munich.


IT ́S YOUR MOVE NOW:

If you have any questions, please do not hesitate to contact us under at any time.


About us:

We are offering finishing systems that turn 3D-printed raw parts into high-value products.

With the ability to deliver precision coloring and high quality finishes for even the most exact specifications, DyeMansion has quickly established itself as the global leader in additive manufacturing finishing systems for 3D-printed polymer parts.

DyeMansion as a partner is already trusted by more than six hundred customers, including leading global manufacturers in diverse industries, such as eyewear, automotive, retail, medical and sports equipment.