- Responding to inquiries about room bookings, rates, amenities, available rooms, rewards programs, and special requests via phone and in-person
- Resolving customer complaints effectively
- Coordinating with housekeeping to ensure room readiness
- Managing guest information accurately
- Providing a warm welcome, checking guests in and out, and issuing keys
- Demonstrates exceptional interpersonal, time management, and organizational skills
- High school diploma, GED, or equivalent required
- Previous experience in hotel front desk operations preferred
- Familiarity with Microsoft Office and reservation systems
- Proficient in handling phone calls and stressful situations
- Flexible work schedule
- Paid time off
- Discounts on stays at Wyndham properties
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Hotel Front Desk Attendant - Sarasota, United States - La Quinta Inn & Suites , Sarasota Downtown
Description
Hotel Front Desk Agent
We are looking for a friendly and service-oriented individual to join our team as a hotel front desk agent. Your main responsibilities will include welcoming guests, managing accounts, addressing inquiries, and handling complaints to ensure top-notch guest experiences. Excellent communication skills and a customer-first mindset are essential for this role. If you enjoy interacting with people in a positive setting, this position might be a great fit for you.
Compensation: $16 hourly
Responsibilities:La Quinta by Wyndham Sarasota Downtown is dedicated to making hotel stays accessible for everyone. As part of the Wyndham family, we strive to provide a welcoming environment for all travelers. Our commitment to exceptional service is reflected in our core values and practices.
Our team embodies the Count on Me Service culture, emphasizing responsiveness, respect, and memorable guest interactions. We take pride in creating a supportive and enjoyable work atmosphere, where every staff member contributes to delivering value and exceptional service to our guests.
Benefits:
