- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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System Administrator II - Annapolis, United States - General Dynamics Information Technology
![General Dynamics Information Technology background](https://contents.bebee.com/companies/us/general-dynamics-information-technology/background-daKk2.png)
Description
Provide support for implementation, troubleshooting and maintenance of IT systemsProvide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and
performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones
(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the
Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Qualifications:
Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity
is required.
TS/SCI w Poly.
Four (4) years of experience with Service Management (ITSM) is required. ServiceNow System Administrator certification is required
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