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    System Administrator II - Annapolis, United States - General Dynamics Information Technology

    General Dynamics Information Technology
    General Dynamics Information Technology Annapolis, United States

    2 weeks ago

    General Dynamics Information Technology background
    Description
    Provide support for implementation, troubleshooting and maintenance of IT systems
    Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

    Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

    Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
    Provide support for the escalation and communication of status to agency management and internal customers
    Optimize system operations and resource utilization, and perform system capacity analysis and planning
    Provide in-depth experience in trouble-shooting IT systems
    Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
    Provide support for the dispatch system and hardware problems and remains involved in the resolution process
    Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and
    performance
    Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
    Support the ISO by completing required milestones of Plan of Action & Milestones
    (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the
    Source System of Record for Security Authorizations
    Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
    Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems


    Qualifications:
    Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.
    Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity
    is required.
    TS/SCI w Poly.
    Four (4) years of experience with Service Management (ITSM) is required. ServiceNow System Administrator certification is required


    GDIT IS YOUR PLACE:

    • 401K with company match
    • Comprehensive health and wellness packages
    • Internal mobility team dedicated to helping you own your career
    • Professional growth opportunities including paid education and certifications
    • Cutting-edge technology you can learn from
    • Rest and recharge with paid vacation and holidays
    #J-18808-Ljbffr


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