System Administrator - Annapolis, United States - Fidelis Technologies

Fidelis Technologies Annapolis, United States

2 weeks ago

Description

Come embark on an exciting adventure with a company that believes in the success of our people and invests in their growth. We are fast growing and lots of opportunity across a growing base of mission sets and contracts.

Come be part of a family and team that makes a difference for tomorrow today

Desired Skills:

The Level 2 System Administrator (SA) shall possess the following capabilities:

Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Job Duties:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Education:

Bachelor's degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Qualifications:

Ten (10) year's as a SA in programs and contracts of similar scope, type, and complexity is required.

Certifications:

Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.

Clearance Requirements:

TS/SCI with Poly

Other Essential Functions:

Must be able to communicate effectively both verbally and in writing.

Visit and connect with Fidelis Technologies on LinkedIn, and Facebook.

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