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Bel Air

    Service Advisor - Bel Air, United States - Metal Mechanics INC

    Metal Mechanics INC
    Metal Mechanics INC Bel Air, United States

    5 days ago

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    Description

    Position: Service Advisor

    We are currently seeking an enthusiastic and customer-oriented Service Advisor to join our team. In this role, you will be responsible for conveying the findings and suggestions made by our Auto Technicians to the customers. This is a wonderful chance to delve into the intricacies of the auto care sector and propel your professional journey.



    Requirements:

    • Minimum of a high school diploma or equivalent GED
    • While not mandatory, having further education background can be advantageous as it demonstrates a good grasp of vehicles and the capability to acquire knowledge
    • Demonstrated customer service skills and previous experience are desired
    • Ability to attentively listen to customer requirements and effectively relay technician recommendations
    • Positive attitude: A supportive team player with an optimistic approach


    Responsibilities:

    • Provide customer service support
    • Conduct general shop maintenance tasks
    • Drive various vehicles, including manual transmission cars and light trucks, for customer transportation and quality assurance purposes
    • Assist in appointment scheduling and preparing cost estimates
    • Handle incoming and outgoing phone communications as needed
    • Efficiently communicate with both internal and external clients
    • Follow up on work progress with calls or emails
    • Accurately document repair and maintenance activities on approved forms
    • Adhere to established processes for parts ordering, documentation, delivery, and customer follow-up
    • Cultivate strong, positive relationships with clients to foster repeat business and referrals for long-term customer loyalty
    • Empowered to address and resolve customer inquiries and concerns
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