Long Term Care Claims Representative – Payment Servicing - Minnesota, United States - Genworth Financial

At Genworth, we support families in navigating the aging journey with confidence. We are empathetic and skilled partners for those managing care, offering guidance, products, and services tailored to their needs. Our team comprises individuals with personal experiences caring for loved ones, bringing that understanding to our daily interactions with millions of policyholders.

We embrace compassion and understanding in our work environment and local communities. At Genworth, we value diversity and strive for inclusivity, recognizing that fostering a sense of belonging for all employees is key to our collective success. Through initiatives like the Genworth Foundation grants, event sponsorships, and employee volunteerism, we actively contribute to the well-being of our communities.

Our approach is guided by four core values, influencing our strategies, decisions, and relationships:

• Make it human: Take care of our customers, colleagues, and communities.
• Make it about others: Prioritize the best interests of our customers and collaborate for progress.
• Make it happen: Work purposefully together towards common goals.
• Make it better: Foster fulfilling, purpose-driven careers through continuous learning and collaboration.

About the Position:

Join us as a Long Term Care Claims Representative specializing in Payment Servicing. The role is open to residents of Virginia in Lynchburg or Richmond office locations, as well as remote applicants residing in select states/locations.

Your Role:

As a member of the Operations team, you will have a pivotal role in delivering top-notch customer service and solutions to our policyholders. In the evolving landscape of Long Term Care Claims, you will be at the forefront of change, supporting customers through efficient and informed claims processing. Collaborating with various teams, you will ensure a seamless and exceptional claims experience for our customers.

Responsibilities Include:

• Coordinate inbound and outbound calls to enhance customer interactions.
• Manage work queues and prioritize tasks in a fast-paced environment.
• Ensure claims handling adheres to policies, guidelines, and compliance standards.
• Make informed decisions based on experience and judgment in complex situations.
• Collaborate with teams to address challenges and achieve common objectives.
• Provide support and guidance to facilitate team growth and understanding.
• Share insights and best practices within the organization to enhance operations.
• Process claim transactions and make decisions based on policy terms and information provided.

What We Look For:

• Strong communication skills and ability to interpret complex information.
• Proficiency in critical thinking, conflict resolution, and collaboration.
• Familiarity with Microsoft Office applications and multitasking capabilities.
• Bachelor's or associate degree preferred; experience in insurance industry a plus.

Employee Benefits & Well-Being:

Genworth prioritizes both its customers and employees, aiming to make a positive impact on lives daily. We offer a range of benefits to support our employees' well-being:

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Generous Paid Time Off & Family Leave
• Tuition Reimbursement & Career Development Support
• Wellness Programs & Mental Health Support Services

Additional Details:

The salary for this role ranges from $42,300 to $63,700, with additional incentive opportunities based on performance. The final salary determination considers factors such as location, experience, and qualifications to ensure equity within the organization.