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Auburndale

    Customer Support Technician - Auburndale, FL, United States - Compass Solutions

    Compass Solutions
    Compass Solutions Auburndale, FL, United States

    2 weeks ago

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    Description

    Position Summary:
    Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers.

    Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources.

    Provide top-tier service and support with clear and concise communication and follow- through.

    Job Responsibilities:

    Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
    Assists in coordinating audiovisual setups and video conferencing supportVirtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, )
    Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

    Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

    Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

    Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or
    Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
    Collaborate and assist with other areas of the IT department on projects and initiatives
    Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
    Participate in after-hours (evening & weekend) on-call rotation
    Travel to remote locations to provide support, as needed
    Perform other duties as assigned
    Ability to lift 50 pounds

    Required Skills:

    IT Enterprise experience is preferred
    High school diploma or equivalent; additional certifications or relevant education is a
    Ability to learn new systems and software in a fast-paced
    Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to
    Ability to manage multiple priorities and work independently or as part of a
    Capacity to perform in high-pressure situations, with strong organizational and time-management
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