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    Sales and Service Manager - North Tonawanda, United States - Mosquito Joe of Greater Buffalo Region

    Mosquito Joe of Greater Buffalo Region
    Mosquito Joe of Greater Buffalo Region North Tonawanda, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Company parties
    • Competitive salary
    • Free food & snacks
    • Paid time off
    • Training & development

    What we have to offer
    • Work Life Balance
    • Competitive Pay
    • Fun Work Environment
    • No Nights, Limited Weekends & Holidays
    • Paid Training
    • Growth Opportunity

    You might be just who we're looking for
    Are you creative, outgoing, social, and influential? Join the Mosquito Joe team Mosquito Joe, a local and family-owned company, is looking for a full-time Sales and Service Manager. If you are an organized and motivated initiative-taker looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

    What You will Do
    This position is responsible for customer sales and service, by providing helpful information, answering questions, and responding to complaints.

    This position is the front line of support for employees and customers. This positions success will be based on customer growth and satisfaction.

    Responsibilities
    Promote and maintain outstanding customer relations, by maintaining a positive, empathetic, and professional attitude toward customers always
    Thoroughly explain to the customer the expectations for service and procedures
    Answer inbound and place outbound phone calls to answer prospect and customer inquiries and grow the customer base
    Visually inspects and quote client homes via internet programs
    Knowing our service inside and out so that you can answer questions
    Responding promptly to customer inquiries.
    Take personal initiative and responsibility for acknowledging and resolving customer issues professionally
    Keeping records of customer interactions, comments, and complaints
    Communicate with loyal customers on receiving positive reviews through various platforms
    Ensure customer satisfaction and provide professional customer support
    Create and execute Marketing Plan and initiatives to drive customer growth
    Coordinate website content
    Manage business photography and videography for social media platforms and the website
    Manage digital marketing with third party partners
    Assist with social media posts by developing content to engage more users
    Work with the community to deliver informative content
    Lead community events and sponsorships
    Communicating and coordinating with colleagues as necessary
    Performs other duties as required
    Willingness to promote Mosquito Joe

    Requirements
    Proven Sales experience and results
    Outstanding customer service skills capable of exceeding high standards
    Excellent verbal, written and interpersonal communication skills, especially telephone skills
    Creative and Energetic
    Sound judgement
    Ability to stay calm when customers are stressed or upset.
    Demonstrated customer support skills and experience
    Engaging, Friendly and Professional
    Positive attitude (Cheerful outlook)
    Organized and Detail Oriented
    Motivated and flexible, willing to take initiative
    Ability and willingness to work flexible hours
    Self-confident
    Comfortable using computers

    What We Do
    Mosquito Joe provides services to make Outside Fun Again for our customers. We provide pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks, and fleas.

    Our technicians are trained pest control experts who travel to customers to apply solutions that keep their yard pest free.
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