Hotel Front Desk Agent - Houston, United States - Sheraton Houston Airport

Sheraton Houston Airport

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

Has experience answering telephone calls and troubleshooting stressful situations
Working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About Company

Relax in style at Sheraton North Houston at George Bush Intercontinental Airport, where we offer guests a comfortable and convenient hotel destination at IAH.

Whether you're traveling for leisure or planning to attend a business convention in one of our event spaces, you'll find yourself feeling at home in our hotel here in Houston.

Our location and complimentary shuttle make it easy for guests to travel from the Houston Airport.