-
Registration Services Representative
1 week ago
Partners Healthcare System Boston, United StatesAbout Us · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass Ge ...
-
Guest Service Representative
2 weeks ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative ...
-
Client Services Representative
3 weeks ago
Pierre Strand Boston, United StatesAre you looking for your next exciting career move in client services? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for youWe have a fantastic opportunity as a Client Services Representative, for ind ...
-
Customer Service Representative
3 weeks ago
Megalodon Management Boston, United StatesGrab your life preserver because we are creating some massive waves · in the business consulting industry this summer. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our clients success as w ...
-
Virtual Service Representative
3 weeks ago
Qonten Boston, United States**Virtual Service Representative** · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satis ...
-
Field Service Representative
3 weeks ago
Checkpoint Systems Boston, United States**Field Service Representative (Providence, RI)** · Providence, RI, United States · Full-time · **Company Description** · Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss pr ...
-
Customer Service Representative
5 days ago
Circle K Stores, Inc. Boston, United StatesStore : 1 Sunderland Rd, Whately, Massachusetts 01093 · Availability - Shift/DaysFlexible Availability · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
-
Customer Service Representative
3 weeks ago
NR Consulting Boston, United StatesJob Title: Customer Service Representative · Location: Boston, MA 02116 · Position Type: Contract with Possible extension · Duration: 2+ months · Overview : · Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyb ...
-
Client Service Representative
3 weeks ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
-
Virtual Service Representative
4 days ago
Qonten Boston, United States**Virtual Service Representative** · - · | Fri, 19 Nov :20:26 GMT · We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully sa ...
-
Client Services Representative
1 week ago
NVA Boston, United StatesBack Bay Veterinary Clinic is passionate about building the ultimate bond and experience between pet parents and our veterinary team. Providing our companion animals with exceptional medical care is what sets us above the rest. · What we are looking for: · A Full-time Client Serv ...
-
Customer Service Representative
6 days ago
Polly Boston, United StatesCustomer Service Representative · Job Overview · Customer Service Representative · Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Servi ...
-
Customer Service Representative
2 weeks ago
Everlight Solar Boston, United StatesEverlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representa ...
-
Customer Service Representative
4 weeks ago
Atlantic Group Boston, United StatesA leading insurance company in downtown Boston is looking for a customer-oriented service representative. This person must be able to work onsite 3 days a week. It is a contract position with the potential to convert to a full-time employee. This is an excellent opportunity to sp ...
-
Client Service Representative
2 weeks ago
MFS Investment Management Boston, United StatesAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. ...
-
Guest Service Representative
3 weeks ago
Au Bon Pain Boston, United StatesThis position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environme ...
-
Customer Service Representative
2 weeks ago
Consultive Strategy Group Boston, United StatesJob Description Job Description About Us:CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are looking f ...
-
Customer Service Representative
3 weeks ago
Consultive Strategy Group Boston, United StatesJob Description · Job Description · About Us: · CSG is a leading sales and marketing agency dedicated to providing exceptional products and services to our valued customers. We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we are ...
-
Member Services Representative
6 days ago
Supreme Fitness Group Boston, United StatesSupreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
-
Client Service Representative
2 weeks ago
Daley and Associates Boston, United StatesClient Service Representative Investment Management- Boston, MA · We are currently seeking candidates for a Client Service Representative opportunity with an industry leading Investment Management firm located in Boston, MA. The Client Service Representative will develop and uti ...
Customer Service Representative - Boston, United States - BlueTriton Brands
Description
BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands.
We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services.
Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.
ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world.
Job Description
Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns.
Reporting Location:
Remote
Schedule:
Monday – Friday from 10:30 am to 7:00 pm EST (9:30 am – 6:00pm CST) Open availability to work Saturday or Sunday (rotational)
Training :
Training will be 8:00 am - 5:00 pm EST (7:00 am - 4:00 pm CST)
Compensation:
$ $17.23 / hour (compensation is based on experience and geographic location)
Bonus:
$500 per month bonus opportunity (based on performance)
Excellent BTB Benefits:
Medical, dental, vision, prescription, life insurance, short-term and long-term disability, paid vacation, paid time off and much more
What You'll Do Daily:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
Qualifications
Requirements:
High school diploma or GED
Minimum of 1-year previous customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and
Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
You may not use satellite internet providersYour device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Must be able to certify compliance with requirements regarding internet speed and connection
BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Origin, Saratoga, AC+ION, Pure Life, B'EAU, Splash Blast and Splash Fizz.
BlueTriton Brands also owns and operates ReadyRefresh, a customizable water and beverage delivery service that has been certified as a CarbonNeutral business.
Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land.The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification.
#J-18808-Ljbffr