Jobs
>
Dublin

    Senior Project Manager, Contact Center - Dublin, United States - Presidio

    Presidio
    Presidio Dublin, United States

    2 weeks ago

    Default job background
    Description
    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT

    Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers.

    Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions.

    At Presidio, we know that it's our people that make the connections happen.
    WHY YOU SHOULD JOIN US?

    You will set your career on track for outstanding achievement with a company that knows no limits.

    Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.


    THE ROLE:
    Sr. Project Manager, Contact Center

    Job Summary:
    Presidio is seeking a seasoned, customer-facing

    Senior Project Manager

    for our Contact Center Team.

    Facilitates and coordinates the implementation of large scale on premise and cloud contact center solutions with both short and extended timelines.

    The Sr.

    Project Manager is involved in all phases of the project from obtaining requirements to roll out, while maintaining budget, communications, and objectives of the overall project.


    Travel Requirements:
    This position requires 15% national travel

    Job Responsibilities:


    Performs day-to-day management of all phases of the project including obtaining project requirements, design, development, test, and deployment of each project.

    Completes critical path analyses and tracking to maintain an accurate and updated view of the activities and deliverables to ensure the project is delivered on time, within budget, and meets or exceeds customer satisfaction goals.

    Manages resource planning by partnering with internal management to determine the project approach, staffing, responsibilities, and schedules according to the project timeline.

    Manages projects while balancing appropriate gross margin and billable utilization targets as defined by annual goals.
    Monitors cost to provide accounting support for project time, materials, and services.
    Coordinates all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.
    Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations.

    Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes.

    Assures that all Statement of Work deliverables meet quality standards.
    Oversees change management on the overall project scope, according to a predefined change process, to meet project goals.
    Creates / maintains project schedules, risk mitigation plans, project budget, status reports, and all other project management-related documentation.

    Resolves client satisfaction issues and develops a partner relationship for the long-term benefit of the client, the vendor and Presidio.

    Remains up to date on relevant solutions to include:
    Cisco Contact Center Express and Enterprise
    Cisco Unified Communications
    Cisco Customer Voice Portal
    WebEx Contact Center and Contact Center Enterprise
    Amazon Connect
    Twilio Flex
    Google CCAI and Dialogflow

    Required Skills:
    Project Management experience in Contact Center solutions; Software development and/or Collaboration or Contact Center Solutions
    Proficient in MS Project
    PMP or Agile Certification (preferred)

    Education and Experience:
    Bachelor's degree or equivalent experience and/or military experience
    10+ years as a hands-on Project Manager managing technical VAR implementation projects and having customer facing experiences



    ABOUT PRESIDIO

    Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization.


    Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

    Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization.

    Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes.

    Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions.

    We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.

    Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

    For more information visit:


    Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor.

    All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

    To read more about discrimination protections under Federal Law, please visit:
    If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to

    for assistance.
    Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to

    .

    RECRUITMENT AGENCIES PLEASE NOTE:
    Agencies/3rd Parties may not solicit to any employee of Presidio.

    Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition.

    No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

    #LI-DM1
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
    #J-18808-Ljbffr
  • The Adecco Group

    Contact Center Agent

    3 weeks ago

    The Adecco Group Dublin, United States

    Adecco is assisting a local client hiring Contact Center Agents in Dublin, OH. Weekly pay starting at $18.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k). In this role, you will be responsible for fieldin Agent, Insurance, Staffing · ...

  • Gutter Guards America

    Contact Center Manager

    4 days ago

    Gutter Guards America Dublin, United States

    About Us: · Gutter Guards America is a family-operated home improvement company dedicated to providing high-quality gutter protection solutions. Our centralized call center is essential in scheduling appointments and ensuring customer satisfaction. We are looking for a Contact Ce ...

  • BMI Federal Credit Union

    Contact Center Representative

    8 hours ago

    BMI Federal Credit Union Dublin, United States

    About the Organization · BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full ...

  • MRA Recruiting Services

    Contact Center Representative

    2 days ago

    MRA Recruiting Services Dublin, United States

    Job Description · Job DescriptionCompany: BMI Federal Credit Union · Location: Dublin, OH · Position: Contact Center Representative · Please follow the link below to apply: · BMI Federal Credit Union strives to maintain a work environment free from discrimination where employees ...

  • MRA - The Management Association

    Contact Center Representative

    1 week ago

    MRA - The Management Association Powell, United States

    Job Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $ $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDER ...

  • MRA Recruiting Services

    Contact Center Assistant Manager

    1 week ago

    MRA Recruiting Services Dublin, United States

    Job Title: Contact Center Assistant Manager · Company: BMI Federal Credit Union · Location: Dublin, OH · Starting Hourly Range: $ $32.00 · Schedule: Scheduling flexibility is required between 7:30 a.m. and 6:00 p.m. Monday-Friday, and some Saturdays, 9:00 a.m. to 1:00 p.m. · ...

  • MRA Recruiting Services

    Contact Center Assistant Manager

    1 week ago

    MRA Recruiting Services Dublin, United States

    Job Title: Contact Center Assistant Manager · Company: BMI Federal Credit Union · Location: Dublin, OH · Starting Hourly Range: $ $32.00 · Schedule: Scheduling flexibility is required between 7:30 a.m. and 6:00 p.m. Monday-Friday, and some Saturdays, 9:00 a.m. to 1:00 p.m. · ...

  • BMI Federal Credit Union

    Contact Center Assistant Manager

    1 week ago

    BMI Federal Credit Union Dublin, United States

    About the Organization · BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full ...

  • MCKESSON

    Director - Business Systems - Contact Center

    6 days ago

    MCKESSON Columbus, United States Full time

    About The Team · CoverMyMeds is seeking an experienced leader to join our organization as the Director of Business Systems supporting our high-volume contact center. Together with our various business units, the work our team does ultimately helps get more people the medicine the ...

  • Adecco US, Inc.

    Epiq Dublin OH Contact Center Agent

    6 days ago

    Adecco US, Inc. Dublin, United States

    Adecco is assisting a local client hiring Contact Center Agents in Dublin, OH. Weekly pay starting at $ 18.00 per hour, Monday through Friday. We offer competitive benefits with options such as medical, dental, vision, and 401(k) . · In this role, you will be responsible for fiel ...

  • The Adecco Group

    Epiq Dublin OH Contact Center Agent

    1 week ago

    The Adecco Group Dublin, United States

    Adecco is assisting a local client hiring Contact Center Agents in Dublin, OH. Weekly pay starting at $18.00 per hour, Monday through Friday. We offer competitive benefits with options such as medical, dental, vision, and 401(k). In this role, you wi Agent, Insurance, Staffing · ...

  • Family Allergy & Asthma

    Contact Center Coordinator

    1 week ago

    Family Allergy & Asthma Columbus, United States

    Job Type · Full-time · Description · Job Title: Contact Center Coordinator · Work Schedule: · Full-Time office hours are defined by region · Employment Classification: Non-exempt, Hourly · Status: Full-Time · Position Summary · The Contact Center Coordinator is responsibl ...

  • Family Allergy & Asthma

    Contact Center Coordinator

    1 week ago

    Family Allergy & Asthma Columbus, United States

    Job Description · Job DescriptionDescription:Job Title: Contact Center Coordinator · Work Schedule: · Full-Time office hours are defined by region · Employment Classification: Non-exempt, Hourly · Status: Full-Time · Position Summary · The Contact Center Coordinator is responsi ...

  • CGI Technologies and Solutions, Inc.

    Contact Center Specialist

    5 days ago

    CGI Technologies and Solutions, Inc. Columbus, United States

    **Contact Center Specialist** · **Category:** Administration · **Main location:** United States, Ohio, Columbus · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · CGI Federal, a wholly owned subsidiary of CGI, and an industry leader in provi ...

  • Global Payments

    Supervisor, Contact Center

    1 week ago

    Global Payments Columbus, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • SmartFinancial

    Contact Center Agent

    1 week ago

    SmartFinancial Columbus, United States

    Job Description · Job DescriptionWe are looking for call center agents who thrive in a results-driven sales environment while receiving recognition and comprehensive base and commission pay. You will be surrounded by a team comprised of individuals who have built their careers by ...

  • Global Payments

    Supervisor, Contact Center

    1 week ago

    Global Payments Columbus, United States

    Manages the departmental operations for the call center. Interacts with client leadership requiring issue resolution. Oversees the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained. Plans, directs, supervi Supervisor, Operations, Manag ...

  • NetJets & EJM

    IT Manager, Contact Center Services

    2 weeks ago

    NetJets & EJM Columbus, United States

    Purpose of Position · The Manager, Contact Center Services is responsible for leading a team of Supervisors, Engineers, and technicians to ensure high quality project implementation, administration, documentation, and maintenance of the Contact Center and Telephony Platforms at ...

  • NetJets

    IT Manager, Contact Center Services

    3 weeks ago

    NetJets Columbus, United States

    Purpose of Position The Manager, Contact Center Services is responsible for leading a team of Supervisors, Engineers, and technicians to ensure high quality project implementation, administration, documentation, and maintenance of the Contact Center and Telephony Platforms at Net ...

  • Denovo Review

    Legal Intake Contact Center Agent

    1 week ago

    Denovo Review Columbus, United States

    Job Description · Job DescriptionLeading and innovative plaintiff's trial law firm is looking for an experienced and charismatic intake team member to join the operations call center team. Candidates must be experienced in client relations and must understand the key role that th ...