IT Asset Manager - Olympia, United States - Covington & Burling

Covington & Burling Olympia, United States

2 weeks ago

Description

The IT Asset Manager is a subject matter expert responsible for the lifecycle management and governance of the Firm's technology assets.

This role ensures that IT assets are properly inventoried, maintained, and disposed of according to established policies and procedures.

Working in close coordination with technical teams and cross-functional stakeholders (e.g., Finance & Accounting, Procurement, Information Security), the IT Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls.

The combination of attention to detail, analytical skills, and ability to partner with technical and non-technical stakeholders allows this individual to ensure the efficient and effective use of IT assets.

Duties and ResponsibilitiesOversees the Firm's IT asset management (ITAM) program in partnership with the Director of Service Management, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposalSupports the definition of guidelines for the use of IT assets in partnership with Information SecurityPartners with cross-functional stakeholders for the procurement of new IT assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventoryMonitors the organization's IT assets to ensure they are being used appropriately and provides regular reports on their usageWorks with other technical and non-technical departments to ensure that IT assets are being used efficiently and effectivelyMaintains the Firm's database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up-to-dateLeads the design and oversees the execution of standards and operational processes for configuration managementLeads the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management)Proactively identifies opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firm's technology / asset estateServes as the business owner of enterprise asset management solutions, actively leading the design and experience for IT and non-IT usersActively evaluates industry solutions to drive continuous improvement and automation for ongoing asset management activitiesWorks with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standardsPartners with Information Security leads on the recurring asset management certification process in coordination with system owners to satisfy requirements of Firm leadership and external entities (e.g.

, cyber insurers)Defines and monitors asset management service management levels / key performance indicators in partnership with IT functional leadership and solution / service team ownersEnsures that IT service level agreements (SLAs) are understood and measured for deliveryInforms the strategic design other Service Management technology systems, solutions, and/or modules that enable and/or support asset managementPartners with IT solution teams and 3rd party providers as needed to apply and maintain featuresStays abreast of industry trends and best practices relative to IT asset management, cultivates and disseminates knowledge across technical and non-technical teamsManages asset risks and issues that may affect IT services and end-user productivityMaintains the ongoing ITAM budget required for achieving established strategic objectives

RequirementsEducation & Credentials:
College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical field.

Master's degree is preferredAppropriate technical certification(s) are preferred (e.g., ITIL v4, CITAM)Knowledge & Experience7+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services providerDemonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal FirmDemonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline, balancing the risk posture of the Firm with the organizational size and maturityDemonstrated experience designing, supporting, and continuously improving IT asset repositoriesDemonstrated experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow, Tanium)Demonstrated experience working in a time-sensitive, high-visibility environmentExperience in leading and influencing IT staff of all levels to adopt ITAM standards, processes, and controlsExperience with business process re-engineering to achieve performance improvement outcomesSkills & ExpectationsStrong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levelsDemonstrated ability to serve as a change agent, leading and inspiring others to act, especially under circumstances when change is unpopularHighly motivated, analytical, organized, and efficientExcellent problem solving and debugging skillsAbility to work well under pressureAbility to work as part of a team and lead othersPosition requires access to equipment, software, or technology that is subject to U.S.

export controls.

To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., "Green Card" holder); or (c) an INS-approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.

Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.

Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

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