Service Desk Support Technician - Yaphank, United States - EnviroTrac Ltd.

Description

Job Title:
Service Desk Technician


Location:
Yaphank, New York


Reports to:
Chief Information Officer (CIO)


Job Type:
Full-time


Introduction:

Join our dynamic IT team as a Service Desk Technician and play a crucial role in resolving business user IT issues.

You will be responsible for installing and troubleshooting hardware, software, and peripherals.

If you are a problem-solver with strong technical skills and a passion for excellent customer service, we invite you to apply.

Duties and Responsibilities:

• User Support: Provide outstanding customer service to our internal employees. Address Tier I service requests/trouble tickets and troubleshoot PC, printer, and mobile device issues. Perform rootcause analysis to avoid recurring problems.
• Remote Worker Support: Provide onsite and remote support for the organization nationally.
• Hardware Management: Oversee the installation, upgrading, and replacement of computer parts, maintaining thorough documentation and an accurate asset inventory. PC deployment and decommissioning.
• Service Level Agreements (SLA): Meet and exceed SLA standards by addressing and closing tickets promptly while maintaining high customer service quality.
• Account Management: Create and maintain user accounts during onboarding, changes, and terminations.

Required Skills:

• Proven ability to communicate effectively, both verbally and in writing.
• Experience supporting Windows 10/11 operating systems and familiarity with iPhone device management.
• Knowledge of IT ticketing systems and remote access tools.
• Excellent troubleshooting and problemsolving skills, with a keen attention to detail.
• At least one year of experience in a technical support role.
• Ability to work independently and within a team, handling multiple tasks simultaneously in a highpressure environment.
• Willingness to work flexible hours, including nights and weekends, as required.
• Eager to learn and adapt to new technologies and challenges.

Preferred Qualifications:

• Associate or Bachelor's Degree or relevant professional experience.
• Certifications such as CompTIA A+ or Network+
• Knowledge of Active Directory, DNS, and DHCP.
• Capable of physical tasks such as lifting to 45 lbs. and traveling between remote locations with a valid driver's license.

Job Types:
Full-time, Permanent


Pay:
$ $24.00 per hour


Expected hours:
No less than 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 1 year (required)

Ability to Commute:

• Yaphank, NY required)

Ability to Relocate:

• Yaphank, NY 11980: Relocate before starting work (required)

Work Location:
In person