Quality Assurance Specialist - Doral, United States - Justice, Bureau of Prisons/Federal Prison System

Description

Quality Assurance Specialist (Quality Assurance Manager)

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.
$65,996 - $100,453/year

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.
Salary

$65,996 - $100,453/year
Conditions of Employment

U.S. Citizenship is Required.
See Special Conditions of Employment Section.

Selective Service Requirement:
Interagency Career Transition Assistance Plan (ICTAP) . The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy.

To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria.

You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form.

Additional information about ICTAP eligibility is at:
Click Here

The Career Transition Assistance Plan (CTAP)

provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy.

To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria.

You must provide a copy of your written notification of CTAP eligibility with your application.

Additional information about CTAP eligibility is at:
Click Here
Qualifications

To be considered for the position, you must meet the following qualification requirements.


Education:
GL-9:

Master's or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B or J.D., if related.

GS-11:
Ph.
D.

or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree, OR LL.M., if related.

Graduate

Education:

Major Study quality assurance, statistics, mathematics, production management, industrial management, computer science, engineering, engineering technology, physical sciences textiles, or other fields related to the position.

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position.


NOTE:
If you are using education to qualify, you


MUST
provide legible transcripts to receive consideration.

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S.

Department of Education. For a list of schools that meet this criteria, Click Here . Transcripts


MUST
be received by the Consolidated Staffing Unit by the closing date of the vacancy announcement.

(If you are selected for this position, you will be required to provide an OFFICIAL transcript prior to your first day on duty.) For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S.

Department of Education website:
Recognition of Foreign Qualifications
OR

Experience:
GL-09 and

GS-11:

You must have at least one year Of specialized experience equivalent in difficulty and complexity to the next lower grade level in federal service.

To be creditable, this experience must have equipped the applicant with the particular qualifications to perform successfully the duties of the position, and must typically be in or related to the position to be filled.

Some examples of this qualifying experience are:

GL-09:
Experience conducting spot checks, follow-ups and audits of the work to ensure quality compliance with regulations and standards.
Experience providing quality assurance data or suggestions that are utilized to improve a quality assurance program.
Experience working in a product manufacturing process and performing tasks related to production.

GS-11:

Experience demonstrating a thorough working knowledge in all phases of the operation including: planning, procurement, contracting, production, engineering, inspection, testing, product design, shipping and customer relations.

Experience demonstrating technical and practical knowledge for the interpretation and utilization of engineering drawings, process flow charts, blueprints, contracts, specifications, standards, data collection and evaluation, and corrective action techniques.

Experience demonstrating comprehensive knowledge of quality assurance concepts, principles and practices as applied in private industry (ISO900X).
OR
GL-09 and

GS-11:
Have a combination of education and experience.

This experience must have equipped you with the qualifications to perform the major duties of this position as described above.

Credit will be given for paid and unpaid experience.

To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities.

Your eligibility for consideration will be based on your responses to the questions in the application.
Duties

This position is located in UNICOR at a Bureau of Prisons (BOP) federal correctional facility.

The Quality Assurance Manager is considered a quality assurance expert in the industrial operations at this location and is part of the corporate quality assurance complement.

The incumbent is responsible to develop, implement and maintain a formal quality assessment program in compliance with the quality assurance program statement and leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems and is responsible to develop and implement acceptable alternatives.

Selects and trains inmates to carry out specific elements of the quality assurance program.

Prepares and presents orientation programs, instructional materials, and briefings relative to quality assurance for internal use and external use by other government agencies.

The QA Manager leads the continuous evaluation and investigation of quality trends, deficiencies and customer related problems and is responsible to develop and implement acceptable alternatives.

The incumbent conducts complex technical studies of production processes, materials and equipment to determine causes of losses and quality deficiencies.

Prepares reports recommending action to prevent or eliminate the causes.
Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution.

The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant
MUSTupload legible transcripts as verification of educational requirement.

Transcripts
MUSTbe uploaded and electronically linked from USAJOBS at the time you apply and
MUSTinclude identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable).

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S.

Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign

Education:
For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S.


Department of Education website:
Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Other Information

This position IS NOT included in the bargaining unit.
In accordance with 5 U.S.C.

3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution.

If you are above the maximum entry age and have prior federal law enforcement coverage, you
MUSTsubmit an SF-50 to verify prior coverage.

Qualified Preference Eligible Veterans may be exempt from meeting the maximum age. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.


Special Conditions of Employment Section:
Initial appointment to a supervisory/managerial position requires a one-year probationary period.

The incumbent is subject to geographic relocation to meet the needs of the agency.
Appointment is subject to satisfactory completion of a pre-employment and panel interview, urinalysis, physical, and background investigation.

All applicants are subject to, and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office.

On the day of the scheduled interview, a CVA will be administered.

The applicant assessment must be completed within a 70 minute time period and a passing score of 68 must be obtained.

Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score.

Note:
The Core Value Assessment will not be administered to current BOP employees.

Successful completion of the "Introduction to Correctional Techniques", three-week training course at Glynco, Georgia is required.

Additional selections may be made if vacancies occur within the life of the certificate.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment.

To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Required Documents


Veterans' Preference Documentation:

Veterans
MUSTprovide a DD-214 demonstrating that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).

If you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information: (1)the military service dates including the expected discharge or release date; (2) and the character of service(must be an honorable or general discharge);and (3) any qualifying service/campaign/expeditionary medals.

SF-15:

If you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, submit a completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference"; all other required documentation identified on the SF-15, in addition to the veteran's DD-214 described above.

A Department of Veterans Affairs letter must contain:
the Veteran's Name and Combined Service-Connected Evaluation.

Failure to submit all required documents at the time of application will result in the loss of claimed preference eligibility.

Resume:
showing relevant experience (cover letter optional).

In order to receive credit for experience contained in a resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week.

Failure to follow this format may result in disqualification.

College transcript:
which includes the School Name, Student Name, Degree and Date Awarded (if applicable)
(

Note:
If you are selected for this position, official transcript(s) will be required prior to your first day).
SF-50: for proof of prior LEO coverage, if applicable.
Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.
We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply through the online application system at Follow the prompts to register, answer a few questions and submit all required documents.

NOTE:
Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.
Claiming Veterans Preference?

If yes, you
MUSTclaim preference on-line during the application process and upload documentation to support preference claimed.

Failure to claim Veterans Preference or provide supporting documentation may result in you not receiving appropriate consideration during the assessment process.

Required supporting documentation

must

be electronically uploaded or transferred from USAJOBS (uploaded).
All required supporting documentation


MUST

be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement.

Supporting documentation for announcements with an

application limitation
MUST
be uploaded the same day you apply, as these positions may close earlier than stated in the announcement.

Paper applications:

If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

Contact for Assistance in Applying On-Line:
DOJ, Federal Bureau of Prisons
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, TX 75051

E-Mail:
BOP-HRM-HRSC-ConsolidatedStaffingUnit-Phone:

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

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