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    QA Associate, Operations - Pittsburgh, United States - ConnectiveRx

    ConnectiveRx
    ConnectiveRx Pittsburgh, United States

    2 weeks ago

    Default job background
    Description
    The QA Associate, Operations serves as a liaison between customer service and quality to ensure that company and client quality control plans, standards, and expectations are being adhered
    to in the function of the customer service and related teams.

    The incumbent will be required document all of his or her work according to established SOPs, Work Instructions and written/verbal instruction of superiors.

    The QA Associate will perform work under the direction and supervision of the Director of Program Quality or their designate.


    What you will do:
    Serves as an internal expert in understanding and supporting both company and client
    quality objectives

    • Collects data on accuracy of individual transactions by reviewing audio files from call
    recordings, inspecting written results sent to clients, etc.

    • Performs and documents results of all quality control checks on all operational products
    and services, including but not limited to, benefit verification cases, patient
    assistance cases, software support calls/emails, data entry, drug safety and
    pharmacovigilance monitoring and reporting, etc.

    • Aggregates quality data and analyzes trends via Excel spreadsheets or customized software tools to identify and recommend opportunities for improvement.
    • Submits daily, weekly, monthly, and quarterly reports to internal and external clients
    as requested.

    • Assists with tracking and trending of non-conformances, corrective and preventive
    action, etc.

    • Participates in internal, vendor or client calibration meetings as required to address
    quality initiatives.

    • Makes recommendations for changes to Training, Standard Operating Procedures, Work
    Instructions, Forms, Policies, Product/Service Specifications, and workflows for the improvement of the program(s).

    • Review and update controlled documents and ensure records are complete according to quality processes.
    • Identifies and escalates critical quality issues appropriately to senior management
    • Assists with other QC related functions and responsibilities as needed to meet
    department and company goals.

    Minimum of 1 year of relevant quality control or similar experience, required.

    • Experience in insurance, benefits, or medical related industry, preferred.
    • Familiarity with medical hub service operations, customer service/call centers, a plus
    • Knowledge of government and patient assistance programs, FDA Drug Safety monitoring
    programs, a plus

    • Computer and math skills are required with attention to detail and quality essential.
    • Ability to work with people in a team environment while meeting individual performance
    goals

    • Ability to find common ground and solve problems for the good of all; is cooperative
    and able to gain trust and support; ability to collaborate effectively.

    • Approachable, and dedicated to providing the highest quality of services.
    • Strong documentation and organizational skills
    • Detail oriented and analytical thinker.
    • Strong interpersonal skills, required.
    • Understanding quality control processes, and document control, highly desired.
    • Proficiency in Microsoft Word and Excel, required.
    High school diploma or equivalent, required.

    • Associate degree in relevant field, preferred
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