- Responsible for performing root cause analysis on failed products, identify customer vs. process defects and provide detailed failure analysis report for product warranty. Correctly identify type of wear and fractures, crack initiation sites, stress raisers, temperature, loading, abuse, supplier identification, and evidence of previous repair.
- Maintain and update all history of failure analysis reports. Inspection reports are kept electronically and in paper files. Digital photos are kept electronically.
- Actively participates in continuous improvement activities and generates defect reduction ideas.
- Supports other cross-functional teams within the product services group with failure analysis request.
- Per service engineering request, troubleshoots and diagnoses complex problems; explain findings and possible countermeasure.
When & Where:
In office Monday-Friday 7:00-4:00
What you need to have: - Bachelor's degree
- Certification from an accredited school and/or a minimum of 3 years of experience with two ASEs
- 7+ years as a mechanic and/or field technician
- Microsoft office applications. Strong written and verbal technical communication skills.
- Technical reading aptitude (i.e. parts & service manuals, schematics, diagnostic software)
- Ability to work independently with minimum supervision. Ability to work effectively within a cross-functional team environment
- Understand and follow all safety & environmental procedures and requirements
- Strong mechanical aptitude. Hydraulics and Electric troubleshooting experience. Basic understanding of metallurgy
- Ability to train Jr. Level staff and technicians in F/A techniques and processes
What would be nice to have: - 10+ years as a mechanic and/or field technician
- Experience with diesel electronic control systems (DDEC) and ACERT
- Background in Hardness testing
- Certification in applied failure analysis
- Intermediate/Expert understanding of metallurgy
What we offer: - Medical, dental, and vision benefits
- Paid Vacation, Sick Time, and Paid Holidays
- Profit Sharing Opportunities
- Flexible Spending and HSA Accounts
- 401k with automatic company contribution and company match
- Short-term and long-term disability insurance
- Life, Dependent Life, and AD&D Insurance
- Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
- Employee Assistance Program
- Employee Discounts
- On-site fitness center (Houston)
- On-the-job training and development
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer:
Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company's discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support. -
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Failure Analysis Engineer - Houston, United States - Mitsubishi Logisnext Americas Inc.
Description
About Us:
Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
The failure analysis engineer reviews data and failed parts from dealers to investigate the root cause of failure. This is completed through the review of dealer claims, use of test stands, prototype trucks, and failure analysis equipment. The detailed report of the evaluations will be distributed to the the appropriate departments using strong written and verbal communication skills to effectively manage warranty cost and improve product quality.
What you will do:
