Customer Service Representative - Kennedy Space Center, United States - Dayton Superior

Dayton Superior Kennedy Space Center, United States

1 week ago

Description

**Customer Service Representative**

**Department:** NE C S/SAL - BALBR CS FORM **Location:** Orlando, FL

**POSITION SUMMARY:**

This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

QUOTATIONS

Receive, price and return requests for quotations within defined criteria.

Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)

ORDER ENTRY

Obtain necessary information from customer to enter an order.

Enter and/or review all orders entered.

For 100% accuracy, send acknowledgements to the customer.

Make any and all necessary changes and updates to the order.

Enter won quotations in tracking system in order to provide vision to backlog and forecasts.

SCHEDULING

Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.

Provide influence and control over customers expectations regarding our ability to meet specific demands.

PURCHASING

Obtain product lead times from necessary party and provide to customer within defined criteria.

Work with purchasing to obtain pricing from outside vendors.

Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.

Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.

LOGISTICS

Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.

Communicating information to shipping regarding what product to ship on each truck.

Secure all information necessary for proper dispatch (location, job contact, hours).

RELATIONSHIP

Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.

Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.

ACCOUNTING

Understand and assist in meeting both cash gap and earnings target.

TECHNICAL PRODUCT KNOWLEDGE

Obtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region.

Provide internal and external customers with that information as needed.

Revise and provide product drawings and submittal information to customers as needed.

Be familiar with all AASHTO and ASTM specifications regarding product, or where and how to find the information.

Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.

**QUALIFICATIONS:**

Excellent interpersonal skills

Ability to prioritize multiple priorities

MS Office proficient

Excellent verbal & written communications

Good math skills

**EDUCATION/EXPERIENCE:**

Bachelors degree highly preferred in related field

2 to 5 years experience in a related field

**PHYSICAL DEMANDS:**

Low physical effort required to sit, stand at files, bend, stoop, lift, and walk.

Maximum unassisted lift 35 lbs, average lifts less than 10 lbs.

Requires ability to use a keyboard, monitor and calculator.

Requires the ability to communicate verbally, both in person and on the telephone.

**WORK ENVIRONMENT:**

Inside average office environment.

Average office noise levels.

No personal protective equipment required.

EOE, including Disability/Vets

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