- Write user stories with the 3W (the who, the what, and the why) format as well as document Acceptance Criteria using the Azure DevOps tool (formerly TFS)
- Partner with Denver 911 to understand known and needed business processes, system requirements, and integration requirements
- Create and maintain functional process analysis documentation such as data mapping, process flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team
- Perform technical process evaluation, analysis, along with recommending fixes
- Partner with the QA team to support User Acceptance Testing when needed
- May provide go-live support and immediate post-production support activities as needed
- ttend and participate in SCRUM ceremonies with the core Project team (SA, BA, developers, QA analysts, Prod Support Analyst, and the product administrator)
- Follow TS best practices, including documentation, project, and change management processes
- Have experience with documenting requirements, customer journey, current and future state process mapping, UI/UX Design Modes and/or data-flow diagrams
- Functional Knowledge of IVR features and functions or IVR solutions
- Understands call/contact center and omnichannel functions and management
- Have experience with workflow analysis, integrations/APIs, and overall ERP System design
- Have experience with writing user stories in the 3W (the who, the what, and the why) format
- Have experience with Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIR
- Gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues
- Have experience with writing user stories/requirements
- Experience creating technical and functional system specifications and translate requirements to developers
- Have experience with data mapping activities
- Have experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio
- Have experience managing process analysis and improvement activities which impact multiple teams/departments
- Have experience identifying, recommending, and delivering recommendations which improve the system
- Have excellent team collaboration, delivering results with peers, customers, and vendors
- Helpful but not required includes:
- Have experience working with Scaled Agile
- Have experience in the public sector, at the municipal/county level
- Have some familiarity of conversational AI and Large Language Model functions, metrics, and processes
- Have experience identifying, recommending, and delivering recommendations which improve system
- WS Connect, Lex and Lambda function knowledge is a plus
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Verdant Infotech Solutions Canyon, United StatesTitle: Application/Production Support Analyst with PL/SQL · Client: Government Services · Visa: No H1b, OPT, CPT, F1 · Location: Philadelphia PA (This role is primarily remote but client would candidates somewhat close to Philadelphia to come in as needed) · Duration: 6 mon ...
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SharePoint Admin
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MDM Analyst
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Project Financial Analyst
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Hospital Director
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System Analyst - Canyon, United States - Verdant Infotech Solutions
Description
System AnalystW2
2 days on site in Denver, CO (Locals Only)
6 month + contract
GC,USC,GC-EAD,H4-EAD,OPT-EAD
Video Interviews
Candidate must have active LinkedIn profile with picture on it.
Expected Responsibilities:
Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.