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    Application/Production Support Analyst with PL/SQL - Canyon, United States - Verdant Infotech Solutions

    Verdant Infotech Solutions
    Verdant Infotech Solutions Canyon, United States

    3 weeks ago

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    Description

    Title: Application/Production Support Analyst with PL/SQL
    Client: Government Services
    Visa: No H1b, OPT, CPT, F1

    Location: Philadelphia PA (This role is primarily remote but client would candidates somewhat close to Philadelphia to come in as needed)
    Duration: 6 month contract initially with long term extensions

    Interview: 2 Videos

    Need LinkedIn with pic.

    Job Description :

    The Application/Production Support Analyst with PL/SQL will be responsible for the day-to-day maintenance, level II/ III support of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

    Required Experience includes:

    • 6-8 years of experience in Application and/or Production Support skills.
    • 6-8 years of strong PL/SQL scripting experience.
    • 6-8 years of experience in Incident Management, Change Management and Problem Management.
    • 6-8 Years of experience in Windows Based Operating Systems, including IIS knowledge and SQL Server.
    • Expertise in troubleshooting and analyzing the issue and coming up with a resolution.
    • Ability to multi-task and work under tough deadlines.
    • Strong written and oral communication skills.
    • Ability to interact succinctly with technical and non-technical folks.
    • Knowledge of the following tools and technologies: Oracle, SQL Server, Toad, .Net, MQ is preferred.
    Responsibilities includes:
    • Represent the Production Support organization on company-wide project teams.
    • Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
    • Prioritize workload, providing timely and accurate resolutions.
    • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
    • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
    • Participate in knowledge transfer to ensure better grasp of the product and domain.
    • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
    • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
    | , 5208 Windsor Ln, Copper Canyon, Texas, 75077
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