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    Lead / Product support - Chicago, United States - Esolvit

    Esolvit
    Esolvit Chicago, United States

    3 weeks ago

    Default job background
    Description
    Job Title - Lead / Product support

    Salary - $120,000.00

    Location - Chicago, IL

    Client - Quinnox


    Job Description:
    :

    Prudential

    Remote

    Lead / prod support role with Banking / Capital Markets


    The candidate must have the below capabilities:
    Team management skills including job rotation schedule creation and leave management
    Strong understanding of Production Support roles and responsibilities
    Mindful of importance of timely and regular response when an incident occurs
    Knowledge on ticket management tools (JIRA, Service Now, Remedy, Mantis ...)
    Knowledge on scheduler operations tools (Control M, Autosys, Active batch etc...)
    Strong analytical skills to navigate and identify the root cause using logs as a starting point
    Strong communication skills (written and oral) to explain the cause, effect and corrective action
    Strong logic reading skills on Python and Java and apply fixes
    Server technologies like windows, unix
    Strong team player
    Should be able to write programs in Java or Python
    Ticket analysis to identify recurring issues and long term fixes
    Ability to learn new skills on the job

    Good to have:
    DevOps, Jenkins
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