Shipping Clerk - Los Angeles, United States - Edgemine Inc

Edgemine Inc

Verified Company

Los Angeles, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Edgemine, Inc. is seeking for a full-time in-house Customer Service Representative for online & trade show orders for our contemporary brand
Blu Pepper. We are a wholesale apparel company with the goal of providing trendy, easy-to-wear styles with universal appeal for the junior market. Based in Los Angeles, Edgemine uses its vast global network to create high fashion at accessible prices, and we are looking for motivated individuals to grow with us.

Core responsibilities - about the role

Investigating customer returns, provide return label if necessary and keep record of incoming returns
Inspecting merchandise and repackaging if needed
Coordinating with shipping department on goods that can be resold
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
Prepare invoices for Ecommerce and Tradeshow orders
Review daily open shipments and followup's
Work with warehouse and other departments closely to ensure all shipments meet customers ship windows.

Qualifications - about you