Customer Service Training Coordinator - Duluth, United States - Primerica

Description

Customer Service Training Coordinator page is loaded **Customer Service Training Coordinator**

**Customer Service Training Coordinator**

locationsDuluth, GA time typeFull time posted onPosted 8 Days Ago job requisition idR-536:112021 ****Join Our Team****

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community.

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**About this Position**

The Life Communications Training Coordinator is responsible for collaborating with management to identify, plan, and coordinate training and development of strategies for new hires, teams, and individuals within Life Communications. The Training Coordinator is also responsible for managing and implementing training programs.****

**Responsibilities & Qualifications**

Responsibilities also include training employees in multiple skillsets of operational functions and workflows for departments within Life Operations. The Life Operation Trainer plans, develops, conducts, and administers programs to train Life Communications employees and improve their skills and knowledge.

**KNOWLEDGE, SKILLS, & ABILITIES:**

Bachelors Degree or equivalent work experience in the Insurance Industry

Ability to provide training for all Departments of Life Communications

Excellent written, presentation, communication, and coaching skills

Ability to mentor, motivate, lead, and instruct others

Excellent organizational skills

Ability to identify, analyze, and resolve issues; understanding and recognizing the impact to the department

Ability to work under pressure in a high volume, fast-paced environment

Ability to delegate effectively, give clear direction, and initiate projects

Ability to meet deadlines for several simultaneous projects

Able to work with various key personnel and management to better serve our Clients and Field Agents

Soft Skills including professional writing, leadership, public speaking, critical observation, resourcefulness, delegation, motivation, and successful coaching

**ESSENTIAL FUNCTIONS**

Trains existing and/or new employees

+ Supports and mentors new hires within the department

+ Provides product and technical support when required

+ Develops employees skills, performance, productivity and quality of work

+ Provide classroom training

+ Assist Instructional Designer with e-Learning

Prepares and Designs effective training programs

+ Works with managers to identify and assess future and current training needs

+ Schedules training sessions on individual, group, or departmental basis

+ Coordinates training schedule with the hiring and training demands of the department

+ Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.

+ Resolves problems and tailors training programs as necessary

+ Designs and creates training manuals and developing training curriculum

Acts as a subject matter expert in all areas of Life Insurance Operations

+ Stays up to date on processes, techniques, and systems

+ Supports Company initiatives to both the Team and Field Leaders

+ Training and coaching of Customer Service Representatives

**FLSA status:**

This position is exempt (not eligible for over time):

Yes****

**Our Benefits:**

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Savings Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Our Benefits**

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Savings Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

Primerica, Inc. (NYSE:PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of American Best Insurance Companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category.

Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance. Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member, said Glenn Williams, Primerica Chief Executive Officer. For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products. We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.

In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance. Forbes also assessed the quality of customer service, financial advice, price/performance ratio, transparency, and damage/benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.

In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and Americas Best Employers for Women for 2021. For more information on Primericas products and services, please visit .

to Forbes article.

**About Primerica, Inc.**

Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada. Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and providing appropriate solutions through term life insurance, which the company underwrites, and mutual funds, annuities and other financial products, which the company distributes primarily on behalf of third parties. Primerica insured over 5.5 million lives and had approximately 2.6 million client investment accounts at December 31, 2020. Primerica, through its insurance company subsidiaries, was the #2 issuer of Term Life insurance coverage in North America in 2020. Primerica stock is included in the S&P MidCap 400 and the Russell 1000 stock indices and is traded on The New York Stock Exchange under the symbol PRI.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizens