Post Sales Service Associate - Brentwood, United States - Windowrama Enterprises Inc.

Windowrama Enterprises Inc.

Verified Company

Brentwood, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

WindowRama is a leader in the building materials industry in the Northeast. For over 43 years we have specialized in the sale of windows and doors. Our product line includes Andersen, Sierra Pacific, Pella, Kolbe and Kolbe, Silverline, United, and Thermatru. If you are looking for a reputable company surrounded by a strong support group, WindowRama is the team for you

Position Overview:
The Service Coordinator is responsible for answering calls and scheduling in-home service for our technicians.

Essential Job Functions:

Schedules service appointments for all WindowRama service technicians
Acts as liaison between WindowRama customers, service technicians, and manufacturers
Coordinates and communicates with sales personnel regarding customer service requests
Confirms resolution as related to customer orders to all assigned servicerelated issues
Provides new hire training and crosstrains team members in department
Completes reports and other tasks and assignments as required

Key Competencies:

Excellent communication and interpersonal skills, with a focus on customer service as a priority
Strong ability to problemsolve
Highly motivated, flexible, and positive, professional demeanor
Ability to work in a fastpaced environment and learn quickly
Talented multitasker, consistently able meet deadlines while demonstrating strong time management skills
Detail oriented and highly organized with exceptional followthrough abilities
Top performer who can instill pride of workmanship in self while also motivating teammates to excel
Passionate about WindowRama and loves the brand

Required Education and Experience:

High School Diploma or GED required; some College preferred
13 years of Post-Sales Service experience or comparable professional experience
Computer proficient, with advanced use of Microsoft Office and AS400 or similar computer system
Building materials experience helpful
Prior call center and/or dispatch experience a plus

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment.

WindowRama, Inc.

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law.

In addition to federal law requirements, WindowRama, Inc.

complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.