The Pool - Reno, United States - Grand Sierra Resort and Casino

Grand Sierra Resort and Casino Reno, United States

3 weeks ago

Description

JOB DUTIES AND RESPONSIBILITIES

Knowledge, understanding, and adherence to company and departmental policies and procedures.
To assist the bartender(s) and cocktail staff in performance of their duties
Maintain proper and adequate set-up of bar on a daily basis including before, during and after shift.
Maintain cleanliness and sanitation of guest areas and equipment at all times during shift including: removing empty glasses/bottles, cleaning ashtrays, picking up and dumping garbage, sweeping and mopping floors, sanitizing equipment
Maintain and organized bar
Ability to remember, recite and promote the variety of menu items and hotel services.
Greet guests in a courteous, friendly manner. Ability to interact with the public and provide excellent customer service.Ability to have and make conversation
Know guidelines for serving alcohol with care.
Knowing and conveying hotel activities to guests
Perform specific tasks related to bars as assigned: organizing, ordering, stocking and cleaning
Ability to lift and carrying product by hand as well as with carts or hand trucks
Maintain and organize bars and storerooms
Refill chemicals such as hand soap or glass washer chemicals
Ability to operate a glassware washing machine
Ability to re-fill ice bins and beer bins, utilizing ice machines
Knowledge of product
Ability to operate a glassware washer
Answering phones
Maintain proper inventory of product
Maintain and neat, professional image and appearance at all times
All other duties as assigned

REQUIREMENTS

Any combination of education and training listed that would provide the required knowledge, skills and abilities.
AES AND GAMING CARD REQUIRED
Strong verbal skills
Telephone skills
Customer service skills

PRACTICAL EXPERIENCE

Knowledge of beverage product and bartender training preferred
Rotation of product
Product knowledge
Sanitizing and cleaning of equipment

PHYSICAL REQUIREMENTS

Ability to walk or stand entire shift up to 5 miles a day
Ability to grasp, bend, stoop, reach, lift and carry equipment up to 160 lbs; push or pull equipment up to 800 lbs
Ability to work extended hours if necessary
Ability to deal with stressful situations
Ability to work in areas with dim or bright lighting
Maintain product levels
Ability to work with interruptions and to perform multi tasks
Ability to deal with customers, co-workers, and management in a tactful and respectful manner
Ability to comprehend and follow direction
Maintain a neat and well groomed professional appearance
Comply with all safety regulations
Comply with all employee rules and regulations
Organize and prioritize work
Ability to communicate with co-workers, customers, management, and other departments
Report all suspicious persons or activities, hazardous conditions to immediate supervisor, security, or safety personnel

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