- Knowledge and adherence of all GSR and departmental policies and procedures ensuring the highest levels of customer service.
- Must be well groomed and professional, meeting GSR's standards of appearance at all times.
- Communicate with guests professionally, answering questions and offering assistance when possible.
- Know all.
- Possess a strong attention to detail maintaining the cleanliness of the bars, pool, and surrounding areas.
- Building relationships with guests and creating a warm and inviting environment.
- Comprehensive knowledge of all menus, offering alternatives and suggestive upselling when possible.
- Providing superior service while accurately accommodating all food and beverage requests.
- Helps assist servers, bartenders, bar helpers and kitchen staff in performance of their daily job functions.
- Maintains proper and adequate set-up of food service areas and kitchen on a daily basis including before, during and after shift.
- Accurately and efficiently operate a Point of Sale System (POS), creating checks for all guests appropriately billing, and closing out all transactions.
- Perform specific tasks related to the food runner station and kitchen including: organizing, ordering, stocking, food expo, serving, busing and cleaning before, during and after shift.
- Set-up, break down, and daily maintenance of all food service areas and stations.
- Adhere to Health Department standards at all times as well as promoting a neat, clean and organized environment.
- Attend and participate in all meetings as required.
- All other duties as assigned by management.
- Minimum age requirement 18 years old.
- 1-2 years previous experience working in the hospitality industry or pool setting preferred.
- Exceptional oral and written communication skills with the ability to read, write, and speak English.
- Ability to respond to questions effectively and present information in a clear and professional manner.
- Must be able to work outdoors in a variety of weather conditions including extreme temperatures, wind, rain, as well as noise, dust, fumes, etc. associated with a pool environment.
- Must possess excellent time management, problem solving and organizational skills with the ability to prioritize and complete tasks quickly and efficiently.
- Must be able to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must have the ability to handle cash and credit transactions accurately and efficiently on a Point of Sales System.
- Ability to work under pressure in a high volume outlet, maintaining a clean, stocked, and organized section while adhering to department standards.
- Must be able to meet all physical requirements to successfully perform job duties.
- Any additional requirements to be determined based upon the needs of the hotel and or management.
- Ability to obtain/renew all government required licenses or certification for position
- Alcohol Awareness card required
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The Pool - Reno, United States - Grand Sierra Resort and Casino
