- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
- Register guests to the hotel, verifying reservation, personal information and securing payment information
- Promote the brand loyalty program and provide recognition and benefits to all present members
- Book hotel reservations
- Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Cash checks and exchange currency for guests
- Process all Gourmet Pantry and retail transactions for the guests
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
- Maintain appropriate market inventory levels, restocking when necessary
- Assure overall cleanliness of the front office area, lobby, and surrounding areas
- Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
- Maintain professional image at all times through appearance and dress
- Follow Company policies and procedures
- Other duties as assigned by supervisor or management
- Knowledge of front desk operations and procedures, guest services and hotel services
- Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- Able to read and write to facilitate the communication process
- Able to work independently and desire to participate as part of a team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
- Ability to access and accurately input information using a moderately complex computer system
- Create sense of urgency in matters that will impact the success of the business
- Demonstrate genuine care for customers and employees
- Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
- Possess complete knowledge of emergency procedures of the hotel
- Ability to observe and detect signs of emergency situations
- Able to work in fast paced environment
- Able to prioritize, organize, and manage multiple tasks
-
Guest Service Agent
3 weeks ago
Hilton Hotels & Resorts Las Vegas, United States Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Custome ...
-
Guest Service Agent
1 week ago
Highgate Hotels, Inc. Las Vegas, United StatesThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Agent, Guest Service, Hotel ...
-
Guest Services Agent
1 week ago
The Mob Museum Las Vegas, United StatesAbout the Museum: · The Mob Museum is a nonprofit museum with a mission of advancing the public understanding of organized crime's history and impact on American society. The Museum presents authentic stories about organized crime and law enforcement via interactive exhibits, ori ...
-
Guest Service Agent
12 hours ago
Hilton Hotels & Resorts Las Vegas, United States Part timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Part Ti ...
-
Guest Service Agent
12 hours ago
Hilton Hotels Corporation Las Vegas, United States Part timeHilton Hotels - JobID: HOT0ANT9 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Guest Service Agent
4 weeks ago
Caesars Entertainment Las Vegas, United StatesCaesars Entertainment - Planet Hollywood [Front Desk Agent / Concierge] As a Guest Service Agent at Caesars Entertainment, you'll: Register guests, secure payment, and issue keys and related materials per established departmental policies and procedures; Check out guests, settle ...
-
Guest Service Agent
2 weeks ago
Hilton Hotels Corporation Las Vegas, United States Full timeHilton Hotels - JobID: HOT0AJY9 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Guest Service Agent
4 weeks ago
Hilton Las Vegas, United States Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. · **What will I be doing?** · As Guest Service Agent, you will serve on the Front Office Team, to p ...
-
Customer Service Agent
1 week ago
Driveway Las Vegas, United StatesDriveway Customer Service Agent - Sell (Vegas) page is loaded **Driveway Customer Service Agent - Sell (Vegas)** · **Driveway Customer Service Agent - Sell (Vegas)** · locationsDriveway - Las Vegas, NV time typeFull time posted onPosted 3 Days Ago job requisition idR25922 **Dri ...
-
Guest Service Agent
22 hours ago
Hilton Hotels Corporation Las Vegas, United States Full timeHilton Hotels - JobID: HOT0ANVO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Guest Services Agent
2 weeks ago
Wyndham Hotels & Resorts Las Vegas, United States** Guest Services Agent - $11.00** · Location: Las Vegas, NV, US · Property Name: La Quinta by Wyndham Las Vegas Airport North Conv Ctr Req Id: 14648 · La Quinta by Wyndham is now seeking a Guest Services Agent - $11.00 to join our team at the La Quinta by Wyndham Las Vegas Ai ...
-
Customer Service Agent
1 week ago
MAXIMUS Consulting Services, Inc. Las Vegas, United StatesMGS IS HOSTING A JOB FAIR JANUARY 10TH, 2024 AT HAARY REID INTERNATIONAL AIRPORT- TERMINAL 1 - MEZZANINE 3 9:30AM - 2:00PM · Join our team at Maximus Global Services · Maximus Global Services (MGS) ultimate mission is to "Experience the difference of our people serving your peop ...
-
Guest Service Agent
2 weeks ago
La Quinta Las Vegas - Summerlin Tech Center Las Vegas, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Guest Service Agent
3 weeks ago
Caesars Entertainment Las Vegas, United StatesJob Description · JOB SUMMARY: · As a Front Desk Agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is ...
-
Customer Service Agent
2 days ago
Insight Global Las Vegas, United StatesInsight Global is seeking a candidate a customer service role out of Las Vegas. This candidate must demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to r ...
-
Customer Service Agent
2 weeks ago
Insight Global Las Vegas, United StatesInsight Global is seeking a candidate a customer service role out of Las Vegas. This candidate must demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to r ...
-
Member Services/Reservations Agent
3 weeks ago
Hilton Grand Vacations Las Vegas, United StatesWorking at HGV Join a team that produces outstanding experiences for our guests and benefits from an exciting career opportunity with a global leader in vacation ownership. Team members at Hilton Grand Vacation may look forward to competitive pay, ex Member Services, Reservations ...
-
financial services professional/agent
1 week ago
New York Life Insurance Company Las Vegas, United StatesCompany Description · For over 175 years, New York Life Insurance Company has been dedicated to helping people put love into action. As a mutual company, we uphold the highest standards of transparency, objectivity, and integrity. We are committed to making a positive impact in ...
-
Part Time Guest Service Agent
3 weeks ago
Sonesta International Hotels Corporation Las Vegas, United States Part timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Guest, Agent, ...
-
Customer Service/Welcome Call Agent
3 weeks ago
Somerpointe Resorts Las Vegas, United States** Position Description** · **Customer Service/Welcome Call Agent** Location **Soleil Management Corporate** City/State **Las Vegas, NV** **Job Brief** · Answer incoming phone calls from reservation phone line in a prompt manner and to implement customer service on any level th ...
Guest Services Agent - Las Vegas, United States - Resolute Road Hospitality
Description
Job Type
Part-time
Description
The Hampton Inn & Suites Las Vegas Airport is looking to add to our hospitality family This hotel is conveniently located just down the road from the airport, a short distance away from the Las Vegas Strip and Convention Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks (Affordable travel for YOU)
Optional Daily Pay (Faster Pay)
Flexible Schedules (Work around YOUR needs)
Health/Life Insurance (Peace of mind)
401k (Long-term planning)
Paid Time Off (You earned it)
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate or GED required, or equivalent combination of education and experience.
EXPERIENCE
Previous hospitality experience, especially within the brand, preferred, but not required.
SUPERVISORY RESPONSIBILITIES
None.
LICENSES OR CERTIFICATES
None.
ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER
Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
Requirements
113RRHLASET
Salary Description
16.50