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Customer Service Agent - Las Vegas, United States - Driveway
Description
Driveway Customer Service Agent - Sell (Vegas) page is loaded **Driveway Customer Service Agent - Sell (Vegas)**
**Driveway Customer Service Agent - Sell (Vegas)**
locationsDriveway - Las Vegas, NV time typeFull time posted onPosted 3 Days Ago job requisition idR25922 **Driveway**
Lithia & Driveway (NYSE: LAD) is one of the largest personal transportation solutions in the United States and is among the fastest-growing companies in the Fortune 500 (#231 in Headquartered in Medford, Oregon, Lithia is the second-largest automotive retailer with 300+ dealerships and $13+BN in annual revenue.
We believe in the need to deliver to a customer what they want, the way that they want it and we are looking for team members to help make that a reality. Lithia's Digital Innovation Lab (Located in Portland) the Engineering, Product, and Design teams behind are working towards establishing a digital national B2C brand and developing breakthrough new ways to leverage digital technology within the automotive industry.
Driveway is the only online car retailer that puts you in complete control. Whether youre buying a car, selling your car or getting serviceyou can make it all happen from the palm of your hand, at
We are car buying, selling and service for the modern age with zero haggling, delivery for all car purchases, inventory from around the country and a generous 7-day guarantee that puts you squarely in the drivers seat.
**Customer Service Agent - Sell**
The Customer Service Agent - Sell is responsible for delivering customer website support and coordinating customer vehicle purchases.
The Customer Service Agent - Sell reports to the Driveway Sell Supervisor.
**Responsibilities**
Driveway website concierge/brand promise expert
Set appointments & meet specified monthly targets and goals
Establishes and attains goals developed by the management
Attain daily Metrics
Customer Concierge
Coordinates pick-up of purchased vehicle from customers home.
Coordinates virtual inspection using our inspection application
Answers questions and helps move the digital transaction process forward
Communicate effectively with customers through chat, phone, and CRM/email
Maintain activity log
Complete vehicle purchases:
Complete pre-inspection check sheet on all vehicle offers
Verify vehicle payoff
Vehicle history report
Verify required customer documents
Verify register owner
Other duties as assigned
Extra earning potential
**Skills and Qualifications**
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
**Competencies**
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
**Reasonable accommodations may be made to enable individuals to perform the essential functions.*
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
****
****We offer best in class industry benefits:****
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
