Senior Manager, Database and Reporting - Washington, United States - Corus International

Description

Job Description

Corus International is the parent of a family of world-class organizations working to deliver the holistic, lasting solutions needed to end extreme poverty once and for all. We are a global leader in international development, with 150 years of combined experience across our brands. Our nonprofit and for-profit subsidiaries include IMA World Health and its fundraising brand Corus World Health, Lutheran World Relief, CGA Technologies, Ground Up Investing, and Farmers Market Brands. Our more than 600 employees around the globe are experts in their fields and dedicated to helping the world's most vulnerable people break the cycle of poverty and lead healthy lives.

At Corus we believe that good only grows stronger and we reflect that belief in our workplace culture. We value every employee's specialized area of expertise and nurture professional growth. We promote an engaging and supportive work environment, where employees feel enabled and driven to innovate, learn and collaborate. And because our subsidiaries often function as partners, our employees have the opportunity to work across our enterprise family.

Corus is committed to diversity, equity and inclusion in our worldwide workplace, and we believe that social justice and respect for the human dignity of every person are fundamental to all we do as an organization.

Corus International is seeking a Senior Manager, Database and Reporting to join its Global Relationships and Resources Department. This position may be based in our Washington, DC or Baltimore, Maryland office. This is a hybrid remote position working two days each week in the office with Tuesday as a core office day.

The Senior Manager, Database and Reporting is an integral member of the Philanthropic, Outreach, and Engagement team within the Global Relationships and Resources Department. As a subject matter expert, s/he is solely responsible for the administration, management and continual optimization of the organization's primary fundraising database, Blackbaud Raiser's Edge NXT.

Data Analytics and Reporting:

• Provide critical management and focused analytics using high-level data analysis and synthesis of information to guide decision making.
• Through analytics, contribute to critical business development and fundraising decisions.
• Develop and maintain dynamic global dashboard with up-to-date information and reporting metrics.
• Generate strategic analysis reporting to include identifying trends and opportunities for improvement.
• Manage and generate weekly files for direct and digital mailings.
• Develop and execute complex queries and reports, import/export data and ensure global updates.
• Manage the Power BI platform and ensure its accuracy.
• Serve as the organization subject matter expert on customer relationship management (CRM) databases.

End User Oversight and Support:

• Design, implement and conduct database training for new and existing users.
• Routinely identify training needs and develop written user guides.
• Serve as the first line of support for technical needs; troubleshoot user issues and engage external support when needed.
• Manage and ensure users follow proper security protocol procedure guidelines to include working with users throughout the team, across other departments, and third-party product and service providers.
• Convene and lead a power users' group across the organization to include cross-training and securing back-up database administration/management to ensure continual high-quality services in the Senior Manager's absence.
• Proactively identify areas for efficiency and optimization to maximize the database.

Data Quality and Reliability:

• Develop and maintain comprehensive documentation, procedures and policies for database use and management.
• Monitor database regularly and perform routine data cleanup and maintenance to ensure data integrity.
• Develop tools and resources that reflect the status of past, present and future database work.
• Meet with users who request data to ensure data output is accurate.
• Stay up to date on the latest features and functionalities and propose enhancements to optimize use and recommend new technical solutions when needed.

• This position does not have direct reports.

• Bachelor's Degree and a minimum of 7 years relevant work experience, to include progressively responsible experience in analytics, database management and reporting.
• Demonstrated success in CRM management including Raiser's Edge.

Knowledge, Skills and Abilities

• Ability to think critically while also providing innovation to database management.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Experience with using Omatic software Plug-Ins.
• Proficiency with Microsoft Office.
• Experience with Engaging Networks a plus.
• Ability to contribute to business development and fundraising decisions.

Physical and Mental Requirements

• The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc.
• The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval.

Working Conditions, Travel and Environment

• Corus has a hybrid work policy, allowing work to be done remotely; 2-3 days/week minimum in the office is required. The employee must be available to work outside normal office hours or on the weekends as required.
• This position must be able to travel as required for standard domestic business purposes.
• If applicable, must have authorization to work in the country of assignment.

Diversity, Equity, Inclusion and Zero Tolerance to Abuse

As a member of the Corus Family, each employee is expected to:

• Help to develop and maintain an environment that welcomes and develops a diverse workforce.
• Foster a work environment where everyone feels valued and included.
• Support employees' evaluation and promotion processes based on skills and performance.
• Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve.
• Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons.
• Adhere to the Organizational Core Values.

Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, protected veteran, or any other classification protected by applicable local, state or federal laws.