Central Dispatch - Sussex, United States - Lannon Stone Products Inc

Lannon Stone Products Inc
Lannon Stone Products Inc
Verified Company
Sussex, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Central Dispatchers maintain a deep understanding of aggregate products and their uses, legal capacities and special capabilities of trucks, and possess an excellent sense of geography & haul routes.

They provide exceptional customer service, streamline processes, and complete as-needed administrative support for all departments. Dispatchers must be able to successfully perform both dispatching and scale operation.


Company
Lannon Stone Products is a mid-sized, privately-held construction aggregates company with operations in the suburbs of Milwaukee, WI.

This urban mining environment and private ownership structure are the foundation for our commitment to building and operating great facilities for our neighbors, customers, employees, and vendors.


Essential Job Functions

  • Build rapport with customers via phones and inperson, establishing positive relationships
  • Support Account Manager by creating orders & quotes and reviewing daily scale tickets for accuracy
  • Ensure accurate accounting, and check for tax exemptions on orders
  • Strategically prioritize and dispatch delivery trucks to customer sites based on routes and inventory
  • Identify and manage new trucks & customers, empty weights, and visually identify loaded products
  • Create new orders based on inbound calls and accepted quotes
  • Provide directions and traffic information to optimize truck usage each day
  • Flex naturally between Dispatch and Weighmaster roles based on schedule & business needs
  • Provide safety training and direction for site visitors
  • Responsible for the cleanliness and safety of the office and surrounding grounds
  • Maintain safe walk ways around office spaces during winter
  • Flex as needed to multiple sites to support scale operations
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.


Competencies Required

  • Integrity and Trust
  • Composure
  • Customer Focus
  • Interpersonal Savvy
  • Functional/Technical Skills
  • Written Communication
  • Self-Development
  • Time Management
  • Decision Quality
  • Dealing with Ambiguity
  • Informing
  • Presentation Skills
  • Comfort Around Higher Management

Working Environment
Up to 100% of time spent in an office with exposure to manufacturing environments around industrial equipment. Environment will be dusty and at times experience loud noises with exposure to miscellaneous industrial odors. Work does not require travel within the day but may require the coverage of similar positions at other locations.

Hours are flexible and based on the needs of the customer, generally 6am until 5pm Monday through Friday, and 6am until 12pm Saturdays.

Lannon Stone Products is a dynamic and ever-changing operation, requiring flexibility amongst our team members.

Traveling between company sites is an essential part of the job; therefore, each team member needs to be able to reliably travel to be qualified for the position.


The work environment characteristics described here are representative of those an individual will encounter while performing these essential functions of this position.


Minimum Qualifications

  • Math, reading, and writing skills (English at minimum, Spanish is a plus)
  • Professional written and oral communication
  • 2+ years in fastpaced customer service position
  • Expertise with Windows, Microsoft Word and Excel, Google Drive
  • Punctual and reliable, excellent attendance required
  • Maintain a clean and wellgroomed appearance, uniforms will be provided
  • Embrace a team environment where all members contribute to the success of the operation
  • Willing to work in a multidisciplinary environment, learning and performing a variety of jobs
  • Must past preemployment physical and drug screen

Physical and Mental Demands


While performing the duties of this job, the employee must be able to sit for long periods of time and occasionally crawl, climb, stand, stoop, kneel, crouch, and lift (50 lbs.).

Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowle
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