Experience Lead - New York

Only for registered members New York, United States

1 month ago

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Job summary

The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real-time support, coaching and oversight of the hourly team while driving service excellence across every station.

  • This is not a behind-the-scenes role.
  • The Experience Lead is present, energized and leading by example—from guiding guests with enthusiasm to training Slimetenders ensuring breaks addressing challenges and reporting daily insights to management.

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