Customer Experience Lead - New York, NY

Only for registered members New York, NY, United States

2 weeks ago

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Job Summary

We're a passionate team working to transform the human-pet relationship. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our talent and expertise to improve the lives of millions of pets in the U.S.

Responsibilities

  • Lead, coach, and develop the customer experience team while owning day-to-day support operations across email, chat, phone, and social
  • Set performance standards and drive improvement across CSAT, response times, resolution rates, and NPS through data...

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