Paid Customer Experience Manager – Food and Beverage ATG Entertainment New York , NY US 02/08/2026 - Playbill, Inc.

Description

Customer Experience Manager – Food and Beverage

POSITION: Customer Experience Manager – Food and Beverage

LOCATION: New York, NY

HOURS: Full Time

COMPENSATION: $60,000-$70,000

ABOUT THE POSITION

Do you eat, breathe, and live theatre? Have a passion for hospitality?

Major venue owner-operator is seeking a Customer Experience (Food and Beverage) Manager with a love for stage shows and live events.

Our Customer Experience Manager enthusiastically leads a diverse team of front-of-house Food and Beverage staff within their venue. They are responsible for the day-to-day of all food and beverage operations within the venue. Including, setting up the venue for daily service, overseeing the food service staff and responding to the customer needs during and after the run of a show. They also hire, train, and supervise all areas of the food and beverage team, including the bar leads, bartenders, servers, hosts, purchasers etc. and reports to the General Manager. Additional roles and responsibilities include overseeing inventory and purchasing processes, maintaining budget, and managing all food and beverage sales. The Customer Experience Manager continuously evaluates and improves the venue's food and beverage operations while overseeing menu selection, promotional partnerships as well as VIP patron experiences and events.

You will be joining a high-energy, detail focused team that plays a central role in keeping their assigned venue and the attractions playing there running safely and smoothly. You will work inside a collaborative, respectful, and driven company that's focused on providing the best experience for theatregoers and theatre-makers on Broadway.

PEOPLE, PLACES, and THINGS

• Experience as a front of house food service supervisor required
• Experience with Microsoft Office required
• Experience working in a fast paced and high demand work environment preferred
• Experience working with VIP clientele preferred
• Working knowledge of food and sanitation standards
• Ability to walk up and down flights of stairs and stand for the duration of a shift
• Ability to lift/carry up to 30lbs

EXPERIENCE and SKILLS

• You are able to demonstrate success in managing diverse teams.
• You are able to demonstrate success in managing a restaurant or food and beverage operation
• You are highly organized and diligent, have attention to detail and follow through.
• You are a strong and effective communicator and can clearly and concisely express ideas both verbally and in writing. Bilingual is a plus.
• You are versed in health and safety standards.
• You are able to track multiple projects simultaneously.
• You are a great communicator and collaborator, and care deeply about delivering the best possible experiences and results for the production, your team members, patrons, and the company at large.
• You are flexible and respond quickly and positively to a range of work situations.
• You are able to effectively deal with colleagues and team members, which will sometimes require high levels of patience, tact and diplomacy.

COMPETENCIES

• Experience as a food service supervisor in a cocktail bar environment at an entertainment venue
• TIPS and Serve Safe Manager preferred
• NYC food protection certificate required; certification may be obtained prior to first day of employment
• Bilingual is a plus

BENEFITS

• Full-Time competitive benefits package
• 401k plan

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world's most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows. ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicians, plays, concerts, comedy shows and a variety of other live events. attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.

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