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    System Reliability Engineer - St Louis, United States - Fulcrum Digital Inc

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    Description

    Who are we

    Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

    The Role

    • Provide L2 support to production systems like applications, databases, middleware components, infrastructure, and network components
    • Manage production incidents end-to-end within defined SLAs focusing on resolution rather than who caused it.
    • Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads
    • Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components, and report the gaps
    • Provide pre-implementation support with activities such as release notes review and implementation dry runs.
    • Protect production components by running health checks, and monitoring latency and memory utilization.
    • Automate day-to-day activities and propose changes that improve reliability
    • Participate in CAB and provide feedback on change requests
    • Support the DevOps team in testing the promoted pipelines and suggest automation of configuration items.
    • Practice incident management best practices and perform RCA.
    • Participate in disaster recovery tests and operational acceptance tests
    • Analyze the technology stack that makes up the product and optimize the recovery time objective.
    • Work with team members spread across time zones
    • Share knowledge, document improvements, and mentor junior resources

    Requirements

    • Deployments MTF/Prod
    • Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
    • Monitoring
    • Support TRTs
    • Incident creation
    • CR for changes in MTF/Prod

    Skills

    • Linux & Shell Scripting
    • ITIL / ITSM
    • PL/SQL
    • SQL
    • Application Troubleshooting
    • Ticketing incident/problem management tool - Remedy
    • Monitoring Tool - Splunk (preferred), Dynatrace (preferred), or any other monitoring tool
    • Jenkins- CI/CD - good to have
    • Groovy - good to have
    • Any Cloud - AWS / Azure / PCF - good to have
    • Git basic/bit bucket - good to have
    • Even Framework architecture - good to have
    • Ansible/Chef good to have
    • Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory, MC DevOps Toolchain


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