Tasting Room Lead @ The Whiskey Parlour - Quechee, United States - WhistlePig Whiskey

Description

Position Summary
There's a lot to learn from the past. But we believe the best era for Whiskey is in front of us. We are
constantly pushing ourselves to try new things and to unlock the potential of Rye Whiskey. We protect
what makes Rye Whiskey great, toss out the rest, and then innovate to make it better.
The WhistlePig Whiskey Parlour in quaint, downtown Quechee, VT is a gateway into our world of rye.
As an integral part of our hospitality team, the the Tasting Room Lead will oversee the tasting room operations
and work with our Director of Hospitality and Brand Manager to create and masterfully deliver the end
destination experience in our speakeasy-style parlour. This role will contribute to the vision of the
program and provide direction to a variety of critical tasks including: leading informed tastings,
organizing tasting room and eventually other events, managing tasting room and retail inventory and
supplies, training and managing tasting room staff and assisting with marketing strategies and social
media updates. The winning applicant here will be a non-stop advocate of the brand, Preaching the 'Pig,
as we say, each and every day.


Essential Duties

• Convey the uniqueness of the WhistlePig Whiskey brand and our spirits to each visitor,
• Assure that every guest enjoys an outstanding and memorable experience that leads to return visits and passionate brand advocates,
• Maximize sales and profitability at the tasting room with sales of tastings, merchandise, programs, events, and building of a whiskey-loving community,
• Maximize guest visits to the tasting room through advertising, advocacy and events, programs, and other means of maximizing "feet in the door,"
• Lead a team to implement the goals of the tasting room. This team will include the tasting room associate staff
• Define and implement standards for customer service, friendliness, and cleanliness, creating a fun, engaging, educational experience for guests.

Required Skills & Abilities:

• Must be at least 21 years old
• Minimum 12 years experience in restaurant / beverage industry, with firsthand knowledge of spirits and related topics
• Supervision experience required
• Interest and knowledge of mixology and cocktail development
• Demonstrated track record of managing team members without supervision, detail oriented and

organized and with intense focus on communication

• Passion for and interest in learning more about the local farm to table movement and craft spirits.
• Comfortable in social situations, at ease with engaging the public
• Creatively develop community, recreational, tourist and industry connections and new strategies to attract customers.
• Familiarity with POS (eg. square), scheduling and office management systems essential.
• Must have or obtain prior to start date VT DLC 1st class Alcohol Server certification

Required Physical Abilities:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to coordinate multiple projects, customers needing attention or tasks.
• Regularly required to use hands and fingers to operate a register and pour spirits, listen and speak to exchange information, and taste or smell.
• Frequently required to stand, move or walk for prolonged periods of time.
• Must be able to lift and/or move up to 50 pounds.
• Occasionally required to sit, stoop, kneel, crouch, walk and reach with hands and arms.

Compensation, benefits, perks, and other fun stuff:

This is an hourly position that is eligibile for a biannual bonus, determined by individual performance paired with company performance and goals.

Paid personal time off, paid sick time, paid volunteer time, and paid holidays based on employment status and schedule

Annual Well-Rounded Wellness benefit, to support physical and mental health, environmental wellness and financial soundness for employees

Insurance plans through BlueCross BlueShield (health), including a CDHP + HSA plan with company contributions, Delta (dental and vision), and Renaissance (accident and STD/LTD/AD&D coverages as well as life insurance)

Support and resources via EAP access through our health insurance program, with additional concierge, legal consultation, mental health, mindfulness and wellness resources through NexGen

Financial wellness benefits through FinFit, as well as discounts on and access to hundreds of benefits and services through Working Advantage, our Employee Perks program

Safe Harbor 401K plan with generous company match

In addition to the opportunity to work with the world's leading rye whiskey - come join us

WhistlePig Whiskey is committed to breaking the rules, defying tradition, and blazing new trails with determination