Employee Experience Coordinator - Glendale, United States - ASM Global

ASM Global

Verified Company

Glendale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION:
Employee Experience Coordinator

FLSA STATUS:
Exempt

ASM Global

ASM Global is the world's leading venue management and services company.

The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management.

The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues.

From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences.

State Farm Stadium

Completed in August of 2006, State Farm Stadium has set the standard in multi-purpose NFL Facilities.

The stadium is home to a variety of different events including Arizona Cardinals home games, the annual Fiesta Bowl, international soccer matches, motorsports, trade & consumer shows, and corporate & social functions.

Designed with a roll-out natural grass field and retractable roof, the first of its kind in North America, the stadium is capable of converting from a sports facility to a multi-functional event space allowing it to host numerous event types in air-conditioned comfort.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Employee Experience Coordinator.

The Employee \Experience Coordinator is responsible for coordination of Employee Experience programs and training.

Essential

Responsibilities:

Employee Experience Duties
Facilitate PT Employee Experience Measurement/Data Collection
Monitor

- and respond to messages from Part-Time Employees

Administer Employee Experience Surveys (Monthly and Annually)
Compile Employee Experience reports summarizing takeaways/themes from the above
Facilitate Employee Meal Program
Coordinate with all partners to confirm numbers of meals needed and times of availability for all event days
Ensure proper communication of meals to all partners and staff members
Coordinate Top Flight Card Recognition program for PT Employees
Collect Top Flight Cards from Drop Boxes and update points balances for the employees of all partners at State Farm Stadium
Respond to Point Inquiries and Redemption Requests
Prepare redeemed rewards/gifts for and coordinate getting them to the appropriate partner leaders for delivery to the employee
Help with reorder of Cards, reward items, etc.
Coordinate High-Flyers Quarterly Award
Request nominations of Partner leaders
Coordinate Photos to be taken of winners
Order Certificates, gift cards
Prepare gift bags for winners, distribute to partner leaders
Guest Services Duties
Coordinate Availability & Scheduling of Guest Services Representatives
Assist with Payroll processing for Guest Services Representatives
Prepare equipment, supplies and paperwork for GS staffed events
Work some GS staffed Events and support Guest Services staff on duty
Assist with Secret Shopping items
Preparation for Secret Shoppers
Assist with outcomes following Secret Shopper reports
Make list of people to give kudos/rewards to
Training
Assist with Training Communication prior to New Hire Orientations
Prepare Training Needs
Printing of all handouts, signin sheets
Preparing cooler of water for staff working trainings
Set up computer/powerpoint and sound check all A/V equipment
Prepare tour guide devices for new hire tour when applicable
Willingness to assist with other duties as assigned

Supervisory Responsibilities

Assist with supervision of event staff as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

23 years of experience in Guest Services or customer services relations preferred.
Bachelor's Degree in related field preferred.
Additional experience may be substituted for education
Excellent organizational skills, detailoriented with ability to handle multiple assignments
Knowledge of ABI or other timekeeping system strongly preferred
Supervisory experience preferred

Skills and Abilities

Strong verbal and written communication skills
Warm, positive and friendly personality
Resilient, positive attitude
Patient, able to remain professional in demeanor and communication when handling confrontational people
Ability to remain upbeat and positive when performing large quantities of basic/administrative tasks
Strong work ethic
High capacity for empathy, cares about making others feel appreciated/respected
Growth mindset, excited to learn and contribute in new ways as they grow in the role
High emotional intelligence, ability to work well with others