Quality Control Manager - Salt Lake City, United States - Huish Outdoors LLC

Description

Huish Outdoors products are fueling the human spirit for adventure by keeping people active, exploring, and enjoying the world's outdoor environments, both above and below the surface. As a team, we are passionate about what we do and who we are. Our team is made up of amazing people who are outdoor enthusiasts that embrace and drive change.

Working closely with the VP of Operations, the Quality Manager is responsible for building and maintaining the company quality management system and creating and implementing quality control policies and procedures. The position is also responsible for all quality planning, auditing, and reporting activities.

Working with the operations team, provide leadership, accountability, strategy, coaching, and vision to ensure the quality KPIs are met. Be the champion of quality and lead the team in delivering wow to our customers.

Key Responsibilities

• Collaborate with the upper management team to set quality benchmarks.
• Identify and further develop KPI's (key performance indicators) within the business to help drive improvements and Operational Excellence. Track and trend companywide quality KPIs and utilize reports to benchmark.
• Provide leadership in enhancing culture that helps drive a proactive approach leading to improvements in design, manufacturing, suppliers, and customers.
• Responsible for the management of the Quality Management System to assure each department; creates, documents, and implements all required standard operating procedures, including inspection criteria for finished goods and raw materials.
• Provide functional leadership on quality issues, emerging trends and best practices while providing oversight for daily quality activities.
• Actively facilitate improvement in new product development, continuous improvement activities & quality initiatives as well as customer interface and manufacturing processes to ensure quality and reliability requirements are well defined, understood, incorporated, and met.
• Coordinate with site quality leads and operations to manage work assignments related to Quality Management
• Formulate, document, and maintain quality control standards and on-going quality control objectives.
• Further enhance the organization through the use and implementation of various tools such as quality plans, process flows, FMEA (failure mode and effects analysis), and DOE (design of experiments).
• Supervise, build and develop personnel responsible for quality management, including design, develop and implement quality control training programs to all staff members.
• Maintain approved vendor list and track supplier quality
• Work with suppliers to resolve defective material issues, using root cause analysis and corrective and preventive actions
• Take lead on all product recalls, and ensure coordination between Huish Outdoors, its customers, and government agencies.
• Analyze customer returns and failure rates data in depth and provide trending analysis. Update Quality Metrics and review repair data for accuracy, determine root cause and CAPA (corrective and preventive actions) with a focus on systemic improvements. You will accomplish this by collaborating with Operations and Engineering, as needed, to determine root cause of both field and in-process failures.
• Provide leadership and guidance for quality team members at all operational sites throughout the company.
• Other duties as assigned.

Qualifications, Job Skills, and Abilities

• Bachelor's degree in engineering, statistics, manufacturing or related field, or equivalent work experience
• 7 years operations/quality/supplier quality management experience preferred
• Expert ability to manage quality management, quality control, and inspection activities preferred
• Advanced level of knowledge with ERP systems; NetSuite experience preferred.
• Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to employees helpful
• Expert ability to assertively solve strategic problems and deal with a variety of concrete variables in situations where only limited standardization exists helpful
• Expert ability to model Huish Outdoors's commitment to a respectful, diverse, inclusive, and collaborative work environment helpful.